Receptionist

The Red Carnation Hotel Collection; City of Edinburgh; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Holiday entitlement 28–36 days

Volunteer days

Employee Assistance Programme

Uniform provided

Dry-cleaning service

Cycle to work scheme

Hotel discounts

Job summary

The Red Carnation Hotel Collection is seeking a friendly Receptionist to join our luxury Edinburgh property at 100 Princes Street. This full-time role offers 12-hour shifts on a 4 days on, 4 days off pattern, reporting to the Reception Manager and Assistant Reception Manager.

You will welcome guests, check in and out, handle requests with grace, and maintain a pristine reception area while delivering personalised service. Prior luxury hotel experience and excellent communication are essential.

Qualifications

• Previous hotel receptionist experience in luxury or five-star settings.
• Strong verbal and written communication with a professional demeanour.
• Excellent attention to detail and organisational skills.
• Passion for hospitality and guest service excellence.
• Ability to multitask while maintaining high service standards.

Responsibilities

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

Skills

Hospitality

Communication

Attention to detail

Multitasking

Job description

Receptionist- 4 days on, 4 days off ***luxury hotel***

What’s in it for you from day one:

• £28,500 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager and Assistant Reception Manager.

Location: 100 Princes Street, Edinburgh

Employment type: Full-time, permanent

Working pattern: 12 hour shifts, 4 days on, 4 days off.

Key Responsibilities of a Receptionist:

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

What are we looking for?

• Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanour.
• Excellent attention to detail and organizational skills.
• A passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks effectively while maintaining high service standards.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK