Reception Team Leader

Front of House; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary hot meals and beverages

Recommend a Friend Scheme to £500

Annual complimentary night stays

Staff discount platform

Company pension (auto enrolment)

Regular social events

Annual recognition events

Wellbeing champions

Job summary

Edwardian Hotels London is recruiting a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel. Lead, motivate and support the Reception team to deliver exceptional guest service at all times.

You will handle guest enquiries, assist with daily front desk operations, and work with other departments to ensure a seamless guest journey. Prior reception supervisory or front office experience is preferred, with excellent communication and a proactive, positive attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership abilities with experience motivating and developing team members.
• Good organisational and problem-solving skills.
• A proactive and positive attitude with the ability to work under pressure.
• Knowledge of Opera PMS is advantageous but not essential.

Responsibilities

• Lead, motivate, and support the Reception team to deliver exceptional guest service at all times.
• Act as a role model, demonstrating outstanding service standards and professionalism.
• Assist with the daily operation of the Front Desk, ensuring smooth and efficient guest arrivals and departures.
• Handle guest enquiries, feedback, and complaints with confidence and empathy, ensuring positive outcomes.
• Support the Reception Manager in coaching, training, and developing team members.
• Monitor service standards and identify opportunities to improve the guest experience.
• Ensure all procedures and brand standards are followed consistently.
• Work closely with other hotel departments to provide a seamless guest journey.
• Assist with departmental administration, rota planning, and operational reporting where required.

Skills

Communication

Leadership

Organisation

Problem solving

Positive attitude

Opera PMS knowledge

Tools

Opera PMS

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.

Overview

• Lead, motivate, and support the Reception team to deliver exceptional guest service at all times.
• Act as a role model, demonstrating outstanding service standards and professionalism.
• Assist with the daily operation of the Front Desk, ensuring smooth and efficient guest arrivals and departures.
• Handle guest enquiries, feedback, and complaints with confidence and empathy, ensuring positive outcomes.
• Support the Reception Manager in coaching, training, and developing team members.
• Monitor service standards and identify opportunities to improve the guest experience.
• Ensure all procedures and brand standards are followed consistently.
• Work closely with other hotel departments to provide a seamless guest journey.
• Assist with departmental administration, rota planning, and operational reporting where required.

About You

• Previous experience in a Reception Supervisor, Reception Team Leader, or Front Office role within a hotel environment.
• A passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with experience motivating and developing team members.
• Confidence in resolving guest queries and managing challenging situations.
• Good organisational and problem-solving skills.
• A proactive and positive attitude with the ability to work under pressure.
• Knowledge of Opera PMS is advantageous but not essential.

Company Benefits

• Competitive salary

• 28 days Holiday per annum including Bank Holidays increasing with long service

• Complimentary hot meals, salad bar and unlimited beverages provided daily

• Recommend a Friend Scheme of up to £500 per friend recommended.

• Annual complimentary night stays within our hotels

• Preferential accommodation rates for all Edwardian Hotels for Hosts, theirfamilyand their friends

• Access to a discount platform forall ofthe most popular stores and outlets

• Auto enrolment into our company pension scheme

• Regular social events across all hotels

• Annual company recognition events held in January each year

• Wellbeing champions acrossall ofour hotels

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation

Competitive salary