Receptionist

Malmaison & Hotel du Vin; Cheltenham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Malmaison Cheltenham is seeking a friendly and energetic Receptionist to join our team. You will be the face of the hotel, addressing guest queries and delivering outstanding hospitality with enthusiasm and care.

You will be part of a brand that values high standards, guest experiences, and internal progression, with a permanent contract and opportunities to learn and grow within Malmaison.

Qualifications

• Friendly, passionate, and energetic receptionist.
• Natural hospitality charm and a passion for service.
• Ability to be the face of the hotel and set a positive tone.
• Willingness to learn and progress within Malmaison.

Responsibilities

• Be the first and last contact for guests, welcoming them warmly.
• Handle queries of all shapes and sizes and ensure guest satisfaction.
• Maintain high standards and deliver notable guest experiences.
• Contribute to a supportive team environment and internal progression.

Skills

Hospitality

Customer Service

Communication

Team Spirit

Job description

Receptionist

£ rate of pay / hours: £13.01ph / 40 hours

Type of contract: Permanent position

Location: Malmaison Cheltenham

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.