Receptionist

Malmaison Hotels; Cheltenham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff Room Rates from £65 per night

Friends and Family Room Rate 50% off

35% off dining in Brasseries and Bistr

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans from £5 per月

Referral scheme up to £1,500

Quality uniform

Wellness & National Campaign Days

Stream wage access

Complimentary stays on 1st, 3rd and 5t

Sponsor of The Brain Charity

Employee Assistance Programme

Job summary

Malmaison Cheltenham seeks a Receptionist who is the friendly face guests see on arrival and departure, delivering a high standard of service with warmth and professionalism. You will help create memorable experiences across our bar, brasserie and rooms, supporting guests throughout their stay.

You’ll benefit from extensive perks and opportunities, including staff discounts, apprenticeship pathways, wellness initiatives and wage-access options, all within a vibrant hospitality environment.

Qualifications

• Must have a natural hospitality charm and a passion for service.
• You will be the first and last person guests meet, setting the tone for their visit.
• Ability to handle queries of all shapes and sizes with professionalism.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer queries and provide information to ensure guest satisfaction.
• Coordinate with colleagues to deliver a seamless guest experience across the hotel.
• Maintain a welcoming and efficient reception area.

Skills

Hospitality

Customer service

Communication

Professionalism

Tools

POS systems

Front desk software

Job description

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of? At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison - we actively encourage internal development and progression, Onwards and Upwards. We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period. With stunning Regency architecture and beautifully manicured gardens Cheltenham is made up of many unique districts. A quintessentially English spa town full of character. A hip 18th century hang-out thanks to George III, Cheltenham is still living up to its billing 200 years later and the hotel is just a short stroll from the town's fashionable shopping street, The Promenade, in the chic Montpellier district. The majestic white building of the hotel looks right at home just around the corner from the serene Montpellier Gardens, and is sensitively-converted but utterly modern villa with surrounding grounds.

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace