Receptionist

GT STEWART LIMITED; Canterbury; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Benenden Healthcare

Training & development

Modern IT systems

23 days leave + bank holidays (pro R;)

Birthday leave

Staff events

Job summary

GT Stewart Solicitors & Advocates in Canterbury is seeking a friendly Receptionist & Administrator for the Canterbury office on a part-time basis. You will be the first point of contact for clients and visitors, manage enquiries, and support the smooth running of the reception and onboarding processes.

Working 3 days per week, 9:00am to 5:30pm with a one-hour lunch break, you will handle post, calls, meeting room bookings and day-to-day admin, ensuring a professional, client-focused service in a

Qualifications

• Previous reception/front-of-house or customer service experience.
• Excellent communication and interpersonal skills.
• Professional, approachable and confident manner.
• Strong organisational skills with attention to detail.
• Ability to prioritise workload and stay calm in a busy environment.
• Positive, reliable approach; experience in legal or professional services preferred.
• Experience handling client enquiries or onboarding and using a case management system.

Responsibilities

• Welcome clients, visitors and contractors in a professional and friendly manner.
• Maintain a tidy, welcoming reception area and manage post and deliveries.
• Answer and route calls; respond to general enquiries and direct to the right department.
• Book meeting rooms and prepare them for client meetings.
• Provide refreshments for clients and visitors as appropriate.
• Support new enquiries and client onboarding in line with firm procedures.
• Undertake general administrative duties to support the office.

Skills

Customer service

Communication

Organisation

Attention to detail

Calm under pressure

Tools

Case management system

Job description

Full-time Permanent Entry Level

Posted 30 Oct 2026

Description

Job Description

Job Title

Location

Canterbury Office

Working Pattern

3 days per week, to be agreed. 9:00am to 5:30pm (with a one-hour unpaid lunch break).

Additional hours may be available to provide reception cover during periods of annual leave and other planned absences.

About GT Stewart

GT Stewart Solicitors & Advocates is a Legal 500 and Chambers & Partners recognised law firm with offices across London, the South East and the Midlands. We are committed to providing exceptional legal services while delivering outstanding client care.

We are looking for a friendly, organised and professional Receptionist & Administrator to join our Canterbury office on a part-time basis. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional customer service and thrives in a busy office environment.

The Role

As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional experience. You will also support the firm's new enquiries process, ensuring prospective clients receive a prompt, courteous and efficient service.

Working closely with colleagues across the office, you will help ensure the smooth day-to-day running of reception while supporting the firm's client onboarding process.

Key Responsibilities

Reception

• Welcome clients, visitors and contractors in a professional and friendly manner.
• Maintain a tidy, welcoming and well-presented reception area.
• Answer, screen and transfer incoming telephone calls efficiently.
• Respond to general enquiries and direct clients to the appropriate department.
• Manage incoming and outgoing post and deliveries.
• Book meeting rooms and prepare them for client meetings where required.
• Provide refreshments for clients and visitors as appropriate.
• Carry out general administrative tasks to support the office.

New Enquiries

• Handle new client enquiries by telephone, email and in person.
• Obtain relevant information from prospective clients accurately and sensitively.
• Carry out initial conflict checks and client onboarding administration in line with firm procedures.
• Allocate enquiries to the appropriate legal team.
• Record enquiries accurately using the firm's case management system.
• Deliver a high standard of client care throughout the enquiry process.
• Follow up enquiries where appropriate and maintain accurate records.

General Responsibilities

• Work collaboratively with colleagues across the firm to provide excellent administrative support.
• Maintain confidentiality and comply with GDPR, SRA requirements and firm policies.
• Provide reception cover during periods of annual leave and other planned absences where available.
• Undertake any other reasonable administrative duties appropriate to the role.

Person Specification

• Previous experience in a receptionist, front-of-house or customer service role.
• Excellent communication and interpersonal skills.
• Professional, approachable and confident manner.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• A positive, flexible and reliable approach to work.
• Previous experience working within a legal or professional services environment.
• Experience handling new client enquiries or customer onboarding.
• Experience using a case management system.

Working With Us

At GT Stewart, we value our people and are committed to supporting their development and wellbeing. We offer:

• Optional Benenden Healthcare.
• Ongoing training and development opportunities.
• Modern IT systems and a supportive working environment.
• 23 days' annual leave plus bank holidays (pro rata), increasing with length of service.
• Birthday leave in addition to annual leave
• Bi-annual staff events and additional employee benefits.