Second Line IT Engineer
GT Stewart Ltd
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Benefits offered by this job
Job summary
GT Stewart Ltd is seeking a proactive Second Line IT Engineer to provide high-quality second-line support across the firm. You will resolve complex IT issues, maintain infrastructure, and assist IT projects.
Working with the Head of IT, you will help keep systems secure, reliable and efficient, enabling staff to deliver an exceptional client service. Travel to GT Stewart offices is required.
Qualifications
- Previous experience providing second-line IT support.
- Strong knowledge of Windows 10/11 and Microsoft.
- Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
- Good understanding of networking fundamentals (TCP/IP, DNS and VPN).
- Experience supporting desktops, laptops, printers and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to manage competing priorities effectively.
- Full UK driving license and willingness to travel to other GT Stewart offices when required.
Responsibilities
- Act as the escalation point for technical issues that cannot be resolved by first-line support.
- Diagnose and resolve hardware, software, operating system and application issues.
- Troubleshoot networking, printer, telephony and remote access problems.
- Support Microsoft Windows desktop environments and Microsoft 365 applications.
- Install, configure and maintain desktops, laptops, mobile devices and peripherals.
- Maintain accurate documentation within the IT service desk system.
- Assist with administration and maintenance of servers, network and cloud infrastructure.
- Support Active Directory and Microsoft Entra ID user administration.
- Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.
- Support software deployments, OS upgrades and routine maintenance.
- Assist with backup solutions, DR and business continuity.
- Support Mobile Device Management and endpoint management solutions.
- Apply security updates and patch management.
- Monitor security alerts and respond to incidents.
- Ensure IT systems comply with policies, GDPR and Cyber Essentials.
- Promote cyber security practices.
- Support infrastructure projects and office moves.
- Prepare user guides and provide occasional training.
- Identify recurring issues and suggest permanent solutions.
Skills
Tools
Job description
Role: Second Line IT Engineer
Salary: £28,000 - £32,000 per annum, dependent on Experience
Location: St Albans (with travel to other GT Stewart offices as required)
Gt Stewart Solicitors is seeking a proactive and technically skilled Second Line IT Engineer to join our growing IT team. The successful candidate will prove high-quality second-line technical support across the firm, resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.
Working closely with the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling our staff to provide an exceptional service to clients.
Second line technical support
Act as the escalation point for technical issues that cannot be resolved by first-line support
Diagnose and resolve hardware, software, operating system and application issues
Troubleshoot networking, printer, telephony and remote access problems
Support Microsoft Windows desktop environments and Microsoft 365 applications
Install, configure and maintain desktops, laptops, mobile devices and peripherals
Maintain accurate documentation within the IT service desk system
Infrastructure & Systems Support
Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure
Support Active Directory and Microsoft Entra ID user administration
Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive
Support software deployments, operating system upgrades and routine maintenance
Assist with backup solutions, disaster recovery processes and business continuity planning
Support Mobile Device Management (MDM) and endpoint management solutions
Security & Compliance
Apply security updates and software patches
Assist in monitoring security alerts and responding to incidents
Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements
Promote good cyber security practices throughout the firm
Projects
Support infrastructure improvements and IT projects
Assist with office moves, hardware refreshes and technology rollouts
Work with third-party suppliers to resolve technical issues
Customer Service
Deliver professional and friendly support to colleagues across the business
Keep users updated throughout the lifecycle of support requests
Produce technical documentation and user guides where appropriate
Provide occasional user training on new systems and technologies
Continuous Improvement
Identify recurring issues and recommend permanent solutions
Contribute to improving IT processes and documentation
Keep technical knowledge current through continuous professional development
Essential
Previous experience providing second-line IT support
Strong knowledge of Windows 10/11 and Microsfot
Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
Good understanding of networking fundamentals (TCP/IP, DNS and VPN)
Experience supporting desktops, laptops, printers and mobile devices
Excellent troubleshooting and problem-solving skills
Strong communication and customer service skills
Ability to manage competing priorities effectively
Full UK driving license and willingness to travel to other GT Stewart offices when required.
Desirable
Experience within a legal or professional services environemnt
Knowledge of Microsoft Intune and endpoint management
Experience supporting Hyper-V or VMware
Knowledge of backup and disaster recovery technologies
IT certifications such as Microsoft, CompTIA or ITIL
Reporting Line
Reporting to the Head of IT
The salary for this position is dependent on experience.
We will offer ongoing training and support to develop your career as part of a strong and growing multi-office team.
Our offices are friendly, working entirely paperless with recent significant investment in modern IT to enable you to work proficiently.
We offer a great package of annual leave to ensure you get enough time away from work. Our annual leave for this role provides 23 days (plus bank holidays / Christmas and New Year).
We review annual leave and increase with service.
Competitive base salary.
Pension Scheme with employer contribution.
Additional Birthday Leave.
Electric Vehicle Scheme.
Optional Benenden Health Care.
Administrative support.
Firm laptop.
Ongoing training and development.
Supportive supervision from mentors.
Annual appraisals and salary reviews.
Bi-annual parties for Summer and Christmas.
Additional perks and benefits.
Competitive training packages.
We have a dedicated in-bound telephony team to take calls and messages for our fee earners. Lawyers also have the benefit of dictation and support staff to assist in easing the pressure and enabling efficient working.
We are a multi-office, multi-service Legal 500 and Chambers & Partners firm recognised for excellence in a variety of legal fields.
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