Receptionist, Band 2- Emergency Department

Gloshospitals; Cheltenham; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a Receptionist (Band 2) for the Emergency Department in Gloucestershire. The role involves registering patients, handling enquiries, and providing a fast, friendly reception service in a busy ED setting.

Shifts include unsocial hours, weekends and Bank Holidays with enhanced pay. The successful candidate will join a large Trust with strong multi-disciplinary teams and a commitment to patient-centred care, flexible working patterns, and

Qualifications

• Excellent interpersonal and telephone skills.
• Ability to work autonomously and under pressure.
• Meticulous data collection and record-keeping.
• Flexible with shifts to ensure reception cover.

Responsibilities

• Knowledge of TrakCare and other NHS systems - training provided.
• IT skills including Outlook and Word.
• Communicate clearly with the public and all hospital staff.
• Provide a comprehensive and efficient Reception service in the Emergency Department.
• Register/book in patients and update records; make referrals as needed.
• Prioritise, problem-solve, and work as part of a multidisciplinary team.

Skills

Interpersonal skills

Telephone skills

Autonomy

Attention to detail

Education

GCSE English & Maths

Diploma/NVQ3 in Business Admin

Job description

Receptionist, Band 2- Emergency Department

The closing date is 21 October 2026

Receptionist, Band 2- Emergency Department

Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.

This specific job role entails working shifts on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover. Shifts at GRH are:- 7am - 3pm; 3-11pm; Shifts at CGH are:- 7am - 3pm; 12noon - 8pm; 3-11pm;

You will be part of a friendly team working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.

Additional working pattern details: Total hours vacant = 67.5 to be split into different shift patterns/times still to be confirmed.

Main duties of the job

To provide a comprehensive and efficient Reception service within the Emergency Department.

Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.

Scanning of patient documentation.

Deal with enquiries at Reception that are not necessarily ED related.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

Knowledge of TrakCare and other NHS systems - training provided

Competence in IT skills including Outlook and Word

Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.

Excellent telephone and interpersonal skills.

Ability to communicate clearly and act quickly in an emergency situation

Able to work under pressure, problem solve in a changing and challenging environment.

Attention to detail, familiar with medical terminology.

Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.

Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.

Able to deal with challenging behaviour in a tactful and calm manner.

Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.

Understanding of hospital and basic knowledge of roles in other areas

Qualifications

• Good general education with English and Maths to GCSE standard or equivalent
• Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent

Experience

• Previous NHS experience and/or dealing with members of the public
• Experience in dealing with difficult service users and challenging behaviours
  
• Proven experience of working in a fast paced environment and responding to emergency situations

Knowledge / Skills

• Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
• Ability to work autonomously
• Meticulous in collecting /recording of data
• To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide

Gloucestershire (Gloucester and Cheltenham)

Gloucestershire (Gloucester and Cheltenham)