Receptionist

Hoar Cross Hall; Burton upon Trent; On-site; GBP 10,745,000 - 11,847,000; Part time

Benefits offered by this job

Complimentary Spa Day on work annivers

Free daily staff meal

Complimentary use of leisure and spa

Pension scheme

Free Parking

Job summary

Hoar Cross Hall in Staffordshire is seeking a friendly Receptionist for a part-time, 15-hour-per-week role across 2 days in a 7-day schedule. You will greet guests, manage reservations, check-ins and check-outs, answer calls, and provide information about facilities and local attractions.

Training is provided for hotel and spa operations. The role emphasizes a polite, professional, guest-focused approach with sales-minded intent to promote services and packages.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Welcoming guests with warmth and professionalism, ensuring a smooth check-in/check-out.
• Handling reservations, check-ins, and check-outs efficiently and accurately.
• Answering all phone calls professionally and friendly.
• Provide information about the property and local attractions.
• Promote services and packages to guests.
• Support other administrative duties as required.

Skills

Excellent communication

Guest-focused

Booking systems

Sales-minded

Spa and hotel knowledge

Tools

Booking software

Job description

Receptionist – Part-Time
Hoar Cross Hall | Staffordshire
15 hours per week | 2 days out of 7

Welcome to Hoar Cross Hall

Set in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort and historic country estate, combining beautiful surroundings with exceptional hospitality and world-class spa facilities.

We’re looking for a friendly, confident and professional Receptionist to join our team and help us create memorable experiences for every guest

The Role

As a Receptionist, you'll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return

Key Responsibilities

• Welcoming guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
• Handling reservations, check-ins, and check-outs efficiently and accurately.
• Answering all phone calls professionally, efficiently, and in a friendly manner.
• Maintaining a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• Assisting with guest inquiries and provide information about the property and local attractions.
• Following procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.
• Effectively sell packages and additional treatments to guests.
• Providing support for other administrative duties as required by the team.

What We’re Looking For

• Have excellent communication and interpersonal skills
• Be polite, professional, and guest-focused approach
• Be confident in using booking systems and handling multiple tasks at once
• Have a sales-minded attitude with the ability to promote services and packages
• Have knowledge of spa and hotel operations is a plus (training provided)

Why Join Hoar Cross Hall?

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Additional Information

• Please note that due to our rural location, there are no public transport links, therefore access to your own reliable mode of transportation is strongly recommended.
• At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently
• 15 hours per week
• Working 2 days out of 7 days
• As hospitality is a seven-day operation, your shifts will include weekends and bank holidays

Be Part of Our Family

They say you can’t choose your family, but at Hoar Cross Hall, we believe differently

We choose passionate people who bring positivity, professionalism and warmth to everything they do

If you love creating great experiences and want to build your career within luxury hospitality, we’d love tohear from you