Receptionist

Wavenet; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking managed services provider as a Receptionist in Birmingham, where you will be the welcoming face for visitors and staff. In this pivotal role, you will ensure a safe, secure, and inviting environment while supporting site administration and managing daily activities. If you thrive on attention to detail and enjoy creating positive first impressions, this opportunity offers a dynamic and supportive workplace. With a focus on employee wellbeing and a strong work-life balance, you will enjoy generous leave and health benefits as you contribute to a company that values customer success and innovation.

Benefits

Hybrid Working

25 days annual leave

Private medical coverage

Discounted health plans

Eye care scheme

Employee assistance programme

Qualifications

• Experience in a reception or front-of-house environment.
• Strong written and verbal communication skills.
• Good PC literacy and familiarity with office systems.

Responsibilities

• Greet and register visitors and contractors professionally.
• Manage the on-site diary and coordinate meeting room bookings.
• Handle incoming calls and direct queries appropriately.

Skills

Reception Management

Customer Service

Communication Skills

Organizational Skills

PC Literacy

Job description

Wavenet Birmingham, England, United Kingdom

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Company Description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We are looking for a professional, approachable, and highly organised Receptionist to be the first point of contact for all visitors, contractors, and staff at our Wavenet Office and Recovery Centre. This role is essential in maintaining a safe, secure, and welcoming environment while ensuring smooth day-to-day operations on site.

You’ll play a key role in supporting site administration, managing access control, maintaining reception standards, and coordinating daily activities. If you're someone who takes pride in creating a positive first impression, thrives on attention to detail, and enjoys a varied support role, we’d love to hear from you.

Key Responsibilities:

• Greet and register all visitors and contractors in a professional, courteous manner, ensuring ID checks and Health & Safety procedures are followed.
• Act as the central point of contact for all site activity and manage the on-site diary to ensure accurate record keeping.
• Maintain a clean, welcoming reception area and uphold professional front-of-house standards at all times.
• Coordinate meeting room bookings and prepare spaces as required.
• Manage building access, including programming visitor passes and maintaining key/card registers.
• Liaise with security providers, providing daily handovers and managing out-of-hours procedures.
• Handle incoming calls efficiently and direct queries appropriately.
• Assist with site admin tasks, monthly reporting, and consumables stock management.
• Support the Centre Manager with any additional duties to ensure the site remains fully operational and customer-ready.
  
  

Qualifications

What We Need From You

To thrive in this role, you’ll bring a friendly, professional presence and the ability to keep things running smoothly front-of-house. Here’s what we’re looking for:

Experience & Knowledge

• Previous experience working in a reception or front-of-house environment
• Confident and professional telephone manner
• Strong written and verbal communication skills
• Good PC literacy and familiarity with basic office systems
• Well-developed organisational skills and the ability to prioritise tasks effectively
  
  

Skills & Personal Qualities

• A smart, presentable, and professional approach
• Flexible, reliable, and able to work on your own initiative
• Positive attitude with a strong work ethic
• Able to stay calm under pressure and manage multiple tasks at once
  
  

Additional Information

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working:Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave:Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing:Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
  
  

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Technology, Information and Internet

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