Reception & Ward Clerk – Arrivals Lounge (NHS)

Walsall Healthcare; Walsall; On-site; GBP 23,000 - 28,000; Full time

Job summary

Walsall Manor Hospital in Walsall is seeking a Ward Clerk/Arrivals Lounge Receptionist to join our busy team. This permanent, full-time post offers 37.5 hours per week (Mon–Fri 06:30–14:30) and involves administrative, clerical and reception duties to support staff and service users.

You will record patient details accurately on IT systems and handle telephone enquiries in a professional manner. You will also be required to work at the Reception Desk, so a friendly and welcoming demeanour and

Qualifications

• Good standard level of education (2 GSCEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.
• Good keyboard, IT and administrative skills.
• Ability to work as part of a team.
• Equivalent level of knowledge gained through experience.

Responsibilities

• Liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email.
• Provide a caring and professional approach towards patients and visitors.
• Escalate patient queries to the line manager or clinical staff as appropriate.
• Welcome and assist patients, relatives and visitors on arrival to the ward.
• Organise and file patient notes accurately and ensure up-to-date records.
• Maintain filing systems, photocopying, post distribution, diary management and scanning notes.
• Carry out duties in case of a major incident and attend meetings as required.

Skills

Experience dealing with patients

IT systems data input

IT & administrative skills

Teamwork

Customer service

Education

2 GCSEs or equivalent

NVQ level 2 in Customer Service

Job description

Walsall Manor Hospital in Walsall is seeking a Ward Clerk/Arrivals Lounge Receptionist to join our busy team. This permanent, full-time post offers 37.5 hours per week (Mon–Fri 06:30–14:30) and involves administrative, clerical and reception duties to support staff and service users.

You will record patient details accurately on IT systems and handle telephone enquiries in a professional manner. You will also be required to work at the Reception Desk, so a friendly and welcoming demeanour and