Ward Clerk Arrivals Lounge

Walsall Healthcare; Walsall; On-site; GBP 23,000 - 28,000; Full time

Job summary

Walsall Manor Hospital in Walsall is seeking a Ward Clerk/Arrivals Lounge Receptionist to join our busy team. This permanent, full-time post offers 37.5 hours per week (Mon–Fri 06:30–14:30) and involves administrative, clerical and reception duties to support staff and service users.

You will record patient details accurately on IT systems and handle telephone enquiries in a professional manner. You will also be required to work at the Reception Desk, so a friendly and welcoming demeanour and

Qualifications

• Good standard level of education (2 GSCEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.
• Good keyboard, IT and administrative skills.
• Ability to work as part of a team.
• Equivalent level of knowledge gained through experience.

Responsibilities

• Liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email.
• Provide a caring and professional approach towards patients and visitors.
• Escalate patient queries to the line manager or clinical staff as appropriate.
• Welcome and assist patients, relatives and visitors on arrival to the ward.
• Organise and file patient notes accurately and ensure up-to-date records.
• Maintain filing systems, photocopying, post distribution, diary management and scanning notes.
• Carry out duties in case of a major incident and attend meetings as required.

Skills

Experience dealing with patients

IT systems data input

IT & administrative skills

Teamwork

Customer service

Education

2 GCSEs or equivalent

NVQ level 2 in Customer Service

Job description

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Main area Arrivals Lounge Receptionist/wardclerk Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday- Friday 06:30am - 14:30pm) Job ref 407-SURGERY-8307115-A

Site Walsall Manor Hospital Town Walsall Salary £25,272 per annum Salary period Yearly Closing 06/11/2026 14:00 Interview date 24/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

Walsall Manor Hospital are pleased to offer a
permanent post for a ward clerk on our busy Arrivals Lounge. As a key member of the ward team you will be responsible for providing administrative, clerical and reception duties to support the staff and service users. Ensure patients details are recorded accurately on our IT systems and deal with telephone enquiries in a professional manner. You will also be required to work on the Reception Desk so a friendly
and welcoming demeanour and calmness under pressure are essential for this role. A can-do attitude are
also absolutely vital for this post as you will need to be approachable and keen to learn any new processes
on what is a critically important area of the hospital.
The role is fixed shifts Monday - Friday commencing from 6:30am - 14:30pm to meet the demands of the service.

Main duties of the job

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone
and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying
out all duties
Escalate patient queries, capacity problems and general issues to the role’s line manager
or relevant clinical staff as appropriate
Patient Care:
To welcome and assist patients, relatives and visitors on arrival to the ward and inform
appropriate staff. This may require acting with resilience to deal with sometimes distressed
patients and relatives in a professional and empathetic manner
Organising and Planning:
Ensure that all clinical results and other clinical information are accurately filed in the
patient notes and that patient notes are up to date and maintained according to the
relevant Trust standards
Ensure patient records are appropriately received and transferred and trace all notes into
and out of the ward
Prepare patient notes for coding within the relevant deadlines set by the coding team
To carry out associated clerical duties, for example maintaining accurate filing systems,
photocopying, receiving and distributing post, diary management and scanning patient
notes if required
To undertake the role’s duties in the case of a major incident in your department
Attend appropriate meetings as required by the role’s line manager

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone
and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying
out all duties
Escalate patient queries, capacity problems and general issues to the role’s line manager
or relevant clinical staff as appropriate
Patient Care:
To welcome and assist patients, relatives and visitors on arrival to the ward and inform
appropriate staff. This may require acting with resilience to deal with sometimes distressed
patients and relatives in a professional and empathetic manner
Organising and Planning:
Ensure that all clinical results and other clinical information are accurately filed in the
patient notes and that patient notes are up to date and maintained according to the
relevant Trust standards
Ensure patient records are appropriately received and transferred and trace all notes into
and out of the ward
Prepare patient notes for coding within the relevant deadlines set by the coding team
To carry out associated clerical duties, for example maintaining accurate filing systems,
photocopying, receiving and distributing post, diary management and scanning patient
notes if required
To undertake the role’s duties in the case of a major incident in your department
Attend appropriate meetings as required by the role’s line manager

Service Development and Research:
To take part in departmental audits and associated duties
Attend training courses as required to support personal development and the needs of the
service
Assist in training of new members of the team
Finance and Resources:
If and when appropriate and directed, order and/or receipt stationary and essential items, in
line with Trust policies
Information Resources:
To check and update patient details on arrival to the department, retrieving data from a number of
internal and external PAS’s to ensure real time patient flow data is kept across the Trust
Be responsible for the accurate entry of data to computerised databases, using all computer
systems relevant to the role
To review discharge paperwork and book patient follow-up appointments in line with the
Patient Access Policy (PAP) and arrange appointment related services as and when required
(E.g. transport and interpreting services)
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and
Trust wide news and information

Person specification

Qualifications

• Good standard level of education (2 GSCE’s or equivalent).
• NVQ level 2 in Customer Service (or equivalent).

Knowledge & Experience

• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.
• Good keyboard, IT and administrative skills.
• Ability to work as part of a team.
• Equivalent level of knowledge gained through experience

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

Application screening: Your application will be reviewed against the person specification

Interview: Typically, a panel interview with competency-based and values-based questions

Assessment: Role-dependent assessments may include practical tasks or presentations

Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications