Reception Team Member - Part Time

Work With Us; King's Lynn and West Norfolk; Remote; GBP 19,000 - 23,000; Full time

Job summary

Ffolkes is seeking a welcoming receptionist to greet guests and ensure they leave wanting to return. You are the first point of contact, delivering warm, informative service. You’ll work as part of a close-knit team in a bold, fun space, learning products, backing your teammates, and speaking up when something isn’t right.

No two days are the same; you’ll stay organised, use technology, and personalise each guest’s stay. Join a team that values energy, pride, and memorable guest experiences.

Qualifications

• Customer service excellence required.
• Must be the first contact for guests.
• Organised with good memory and note-taking.
• Able to learn new systems quickly.

Skills

Exceptional customer service

First point of contact

Organised and knowledgeable

Tech-savvy

Job description

As a receptionist, you provide our customers with a warm welcome and are dedicated to ensuring that every guest leaves wanting to come back again.

About you:

• Exceptional customer service is a must.
• You are the first point of contact for visiting guests. You have the flair and warmth to make our guests feel welcome and informed.
• Organised and knowledgeable, you know what’s going on and when. If you don’t know the answer then you are the type to seek the answer. Clues cannot escape your notice; every conversation helps you personalise a guest’s stay. Birthdays are never missed with your wits!
• Happy to quickly familiarise yourself with technology and systems.

You’ll be part of a close-knit crew on a thumbs-up mission, creating feel-good experiences, inspiring each other, and delivering standout service with personality and pride. Expect to be part of a fast-moving, idea-sharing, good-times team. The goal? Be missed when you’re not on shift.

We’re proud of our space. It’s bold, fun, and a little unexpected, and we want people who treat it like their own. Know your products, back your teammates, and speak up when something’s not quite right. No two days are the same, and that’s exactly how we like it.

About Us

Ffolkes is part of a bigger family of brands that span hospitality, online ventures, and property development, all driven by a common purpose: to earn trust from everyone we connect with. That includes our team, guests, suppliers, and community. Our hospitality brands are powered by the Norfolk Passport, a loyalty club for locals that gives cardholders 10% off everything we do and gives us the honest feedback we actually want. Good or bad, we’re here to keep improving and raising the bar.

Why We Do What We Do

We’re here for the long haul, and we’re building something special. We want every team member to understand why we do what we do and believe in the journey. If you’re full of ideas, great energy, and a positive approach to life - you’ll fit right in.