Team Member

The Queens Head; Greater London; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly rate + tips

Training and development

Career progression opportunities

Team trips and incentives

Employee Assistance Programme (EAP)

Referral bonus up to £1000

Birthday day off

Cycle to work scheme

Staff discount 30%

End-of-Year staff party

Job summary

The Queens Head in the United Kingdom is seeking an Experienced Front of House Team Member to join a lively crew. You will welcome guests warmly, take orders with a smile, and ensure a smooth, memorable guest journey in a fast-paced, energetic venue.

As part of a supportive team, you’ll reflect the brand in every interaction and embrace learning for ongoing growth. Competitive hourly pay plus tronc is offered with career progression opportunities.

Qualifications

• Passionate about delivering outstanding, guest-first service.
• Strong communication and interpersonal skills.
• Thrives in a fast-paced venue with a lively team.

Responsibilities

• Welcome guests warmly and take orders with a smile.
• Ensure a smooth, memorable guest journey from arrival to departure.
• Anticipate guest needs and deliver polished, friendly service.
• Collaborate with the team to reflect the brand in every interaction.
• Take on new responsibilities as you grow with the business.

Skills

Guest service

Communication

Teamwork

Fast-paced environment

Initiative

Job description

We're on the hunt for an Experienced Front of House Team Member to join our lively crew.

Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we're proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You'll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Team trips, regular incentives and socials - a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!