Reception Team member

Accor Hotels; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted Accor rates

Free Breaks Voucher

Friends & Family Rates

28 days of paid holidays

Eye Test Vouchers

Learning programs through our Academie

Cycle to work scheme

Vivup program with GP access

Discounted or free food

Work based Pension

Job summary

Novotel Liverpool Centre, part of Accor, is looking for a guest-focused Front Office Associate for casual/0-hours shifts. You will greet guests, check them in/out, handle payments, and promote hotel facilities while maintaining Accor standards.

You should be fluent in English, enjoy delivering exceptional service, and be proactive in resolving issues. Experience in hospitality is an asset; training and progression are available.

Qualifications

• Fluency in English required.
• Service-focused personality; customer service experience is an asset.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Skills

Fluency in English

Tools

Opera PMS

Job description

Company Description

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Job Description

Contract: Casual / 0- hours

Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 209 bedrooms, 10 meeting Rooms, a restaurant & bar as well as a swimming pool and sauna.

Job Description

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Additional Information

Benefits:

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food
• Work based Pension