Reception Team Member

Accor; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development programs

Discount card for Accor hotels

Complimentary stays in UK hotels

Meals on duty

Uniforms

Employee advisory service

Partner discounts (Europcar, Merlin)

Job summary

Accor through Novotel York Centre is seeking a Front Office Associate to deliver warm, personalised service at check-in/out and manage guest requests. You will promote hotel facilities and loyalty memberships while ensuring payments are processed accurately and guest satisfaction remains high.

The role requires fluency in English and previous hospitality experience; familiarity with Opera is preferred. You will join a team focused on delivering exceptional guest experiences in a busy hotel

Qualifications

• Experience working in the hospitality environment or similar.
• Knowledge and experience of Opera.
• Good knowledge of IT and systems or the ability to learn new systems.

Responsibilities

• Greet, check-in, respond to requests and settle accounts.
• Upsell and promote hotel facilities to guests.
• Handle payments and communicate with guests by email and phone.
• Enrol guests to Accor Loyalty Membership.
• Communicate with guests by emails and on the phone.
• Be willing to work morning or afternoon shifts as needed.
• Ensure smooth handover and liaise with all departments; resolve issues according to Accor standards.

Skills

Fluency in English

Guest service

Communication

Upselling

Tools

Opera PMS

Job description

Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally. Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

Job Description

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Qualifications

It is essential to have the following:

• Knowledge and experience of Opera
• Experience working in the hospitality environment or similar
• Good knowledge of IT and system or the ability to learn new systems.

Benefits

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programs
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Meals on duty
• Uniforms
• Employee Advisory Service
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )

Why Accor? Unleash Your Potential!

Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality. Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.