Front Office Team Member

Novotel Hotels; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

ALL Heartist Card

Free night stays in UK hotels

Complimentary staff meal

Uniform provided

28 days holidays

Pension Scheme

Staff sick pay

Learning programs

Job summary

Novotel Edinburgh Centre is seeking a Front Office Team Member to deliver welcoming, high-quality service at check-in and check-out, and throughout guests' stays.

You will respond to requests promptly, handle calls professionally, and promote hotel facilities to enhance guest experiences. Fluency in English is required, and OPERA Cloud experience is valued.

Qualifications

• Fluency in English.
• Prior experience with OPERA cloud will be valued.

Responsibilities

• Welcome and assist guests at check-in and check-out with warmth and efficiency.
• Provide quality service and respond to guest requests promptly and courteously.
• Ensure charges are accurate and posted in a timely manner.
• Handle all calls promptly and professionally.
• Accurately document internal and guest messages.
• Promote hotel facilities to maximise sales using product knowledge.

Skills

Customer service

Tools

OPERA Cloud

Job description

£13.45/hour

Applicants with current right to work in the UK

What Is In It For You

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels (T&C Applies)
• Complimentary Staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension Scheme
• Company sick pay
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Job Description

As our next Front Office Team Member, you…

• Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Ensure a wonderful guest experience.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service

Additional Information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working with us, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

I'm interested