Front Office Team Leader

NOVOTEL; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Heartist Card

Free hotel nights

Hotel discounts

Training & development

28 days holidays

Wellbeing support

Friend referral

Pension scheme

Cycle to work

Staff meals

Uniform provided

Job summary

Novotel Edinburgh Centre is seeking a Front Office Team Leader to guide daily operations and deliver an exceptional guest journey. You will lead the Reception team, providing support and training to help them reach their potential while maintaining a hands-on approach to front office activities.

The role emphasizes caring for guests from arrival to departure, resolving concerns promptly, and maintaining strong cross-department relationships to ensure memorable experiences.

Qualifications

• Service focused personality is essential.
• Previous leadership experience in a similar role is an asset.
• Prior experience working with Opera cloud will be valued.
• Strong interpersonal and problem solving abilities and the ability to lead by example.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Ensure employees are informed daily about priorities to personalize service.

Skills

Service orientation

Leadership experience

Opera Cloud

Interpersonal skills

Job description

Salary: £14.45/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels(T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Front Office Team Leader you...

• Are reliable and engaging with team and guests.
• Demonstrate the essence of creating an exceptional guest journey.
• Are committed to taking care of the guests from the moment they arrive through to their departure.
• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera cloud will be valued
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our mission at Novotel Edinburgh Centreis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working at the Novotel Edinburgh Centreyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.