Night Receptionist

ibis, ibis Styles, ibis budget; Wembley; On-site; GBP 17,000 - 25,000; Full time

Job summary

Ibis London Wembley is seeking a positive Night Receptionist to support the reception team and create memorable experiences for our guests. This role is Full Time, Permanent, 5 days per week with an expected start date in mid-November 2026 and a salary of £15.30 per hour.

Applicants must be eligible to live and work in the UK. You will welcome late arrivals, perform the night audit, prepare reports, manage reservations, assist other departments, provide night food and beverage service, ensure

Qualifications

• Flexible, positive attitude and willingness to help guests
• Attention to detail in a fast-paced environment
• Creative problem-solving to deliver extraordinary service
• Passionate about delivering exceptional guest experiences
• Team player with strong communication to ensure guest satisfaction
• Strong verbal communication skills to interact with guests and colleagues
• Enjoys a lively, guest-facing role and maintains professionalism
• Experience in a similar role is beneficial but not required

Responsibilities

• Welcome late arrivals and bid farewell to early departures with a warm, friendly attitude
• Carry out the Night Audit and generate relevant reports
• Manage and confirm reservation details and guest accounts
• Support hotel operations and assist other departments where needed
• Provide food and beverage service during the night shift
• Ensure guest safety and security throughout the shift
• Maintain cleanliness of public areas including lobby and bar
• Follow fire safety procedures and assist in emergencies
• Be the face of Ibis with a positive and professional image
• Handle daily reconciliation of hotel outlets and post revenues
• Promote sales opportunities within the department

Skills

Positive attitude

Attention to detail

Creative problem-solving

Service excellence

Teamwork

Verbal communication

Fun at work

Experience helpful

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Ibis London Wembley is looking for positive night team member to support the reception team and create memorable experiences for our guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £15.30 per hour.

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case…

What will you do?

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

A Little More Information

As Night Receptionist you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210 rooms, and Bar-Restaurant. Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.