Reception Team Member

AccorHotel; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Accor's Ibis Budget Portsmouth is seeking a highly motivated receptionist to join our guest-focused team. You will manage check-in/check-out, handle guest requests, and maintain accurate guest accounts while supporting the Food & Beverage team as needed.

A friendly, proactive approach and the ability to work in a fast-paced environment are essential. Experience in hospitality is a plus but not required; we welcome applicants who are eager to grow within a global hospitality group and contribute

Qualifications

• Hospitality or reception experience is helpful but not essential.
• Strong customer service orientation and a friendly manner.
• Ability to manage multiple tasks and guest requests simultaneously.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally and transfer as needed.
• Follow security procedures to protect guest confidentiality and safety.
• Manage reservations with accuracy and efficiency.
• Maximise sales opportunities through guest interactions.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Continuously strive for total customer satisfaction through proactive service.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Patience under pressure

Administration

Computer skills

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

We are looking for a highly motivated team member to join our incredible team at Ibis Budget Portsmouth.

Being fully flexible with working patterns, is this the role for you? Being part of a fast paced environment where there is always a buzz. Ideally having had reception/hotel experience is great, however, not essential. We look forward to hearing from you

Duties include but are not limited to:

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and esc... Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Skills include but are not limited to:

• Customer Service skills
• Ability to multitask
• Excellent communication skills
• Team working skills
• Ability to cope well under pressure and interact with patience and compassion
• Administration skills
• Computer skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.