Front Office Team Member

SmartRecruiters, Inc.; Wembley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ibis London Wembley is seeking a positive Front Office Team Member to support the reception and help create memorable experiences for our guests. You will join a busy front desk in a modern Wembley hotel, ensuring smooth check-ins and warm guest interactions.

Eligibility to live and work in the UK is required; standard 5-day work week with a salary of £14.80 per hour will apply. Join us to deliver outstanding service in a vibrant location near Wembley Stadium.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English.
• Customer Service skills.

Responsibilities

• Welcome guests with a friendly, professional approach and assist with check-in/check-out.
• Provide information about hotel facilities and local attractions to guests.
• Address guest requests and ensure high levels of satisfaction throughout their stay.
• Review arrivals, handle special requests, and log/notify relevant departments.
• Assist in growing ALL program membership and guest engagement.
• Support the front office team to create a memorable guest experience.

Skills

Fluency in English

Customer Service

Tools

OPERA Cloud

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £14.80 per hour.

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)

Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

Qualifications

• Prior experience working withOPERA cloudwill be valued.
• Fluency in English
• Customer Service

Additional Information

A little more information:

As Front Office Team Member you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210rooms, and Bar-Restaurant.Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.