Reception Supervisor - Lead Front Desk (Flexible Hours)

Primary Integrated Community Services Ltd; Stapleford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

NHS Pension 2015 Scheme (subject to-)

Alternative government-based scheme (s

Competitive leave entitlement

Education and training opportunities

Flexible work-life balance

Cycle to work scheme

Blue Light Card scheme

All staff events and conferences

Staff Wellbeing groups

Job summary

Primary Integrated Community Services Ltd seeks an organised Reception Supervisor to lead a busy practice front desk. You will coordinate daily operations, mentor reception staff, and ensure a welcoming, patient-centred experience for all visitors.

The role requires clear guidance on responsibilities, effective conflict management, and flexibility to provide cover across opening hours during leave or peak demand, while working as part of a supportive multidisciplinary team.

Qualifications

• Experience in a General Practice Reception environment.
• Ability to handle conflict and maintain professionalism.
• Strong interpersonal skills and practical teamwork ability.

Responsibilities

• Lead the practice reception by guiding the team on roles and responsibilities.
• Coordinate daily front-desk operations to ensure smooth patient flow.
• Mentor colleagues and contribute to a welcoming, patient-focused environment.
• Provide reception cover across opening hours during leave or peak demand.

Skills

Reception leadership

General practice experience

Team collaboration

Job description

Primary Integrated Community Services Ltd seeks an organised Reception Supervisor to lead a busy practice front desk. You will coordinate daily operations, mentor reception staff, and ensure a welcoming, patient-centred experience for all visitors.

The role requires clear guidance on responsibilities, effective conflict management, and flexibility to provide cover across opening hours during leave or peak demand, while working as part of a supportive multidisciplinary team.