Reception Supervisor

Rbh Hospitality Management; Wotton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel stays for you, family

Free meals on duty

Wagestream

Discounts RBH hotels

Refer a Friend scheme

Family leave

Flexible working

Employee Assistance Programme

Career development

Social events and wellbeing

Job summary

RBH Hospitality Management is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable guest experience from arrival to departure. You will support daily operations, supervise shifts and help deliver outstanding service with confidence and personality.

You'll welcome guests, oversee check-ins and check-outs, handle enquiries and coaching, and collaborate with Housekeeping and other departments to maintain high standards.

Qualifications

• Hospitality experience is essential, ideally within a hotel Reception or Front Office environment.
• Previous supervisory or team-leading experience would be an advantage.
• Experience using Opera would be an advantage, alongside a proactive attitude.

Responsibilities

• Supervise the day-to-day operation of Reception, ensuring smooth and efficient shifts.
• Lead, motivate, and support the Reception team to deliver exceptional guest experiences.
• Welcome guests and oversee seamless check-ins and check-outs.
• Handle guest enquiries, feedback and complaints professionally, finding positive solutions.
• Support with team training, development and maintaining service standards.
• Ensure reservations, payments, billing and Reception administration are completed accurately.
• Manage shift handovers and ensure clear communication across the team.
• Work closely with Housekeeping, F&B and other departments for a seamless guest experience.
• Support the Reception Manager with daily operations, team performance and continuous improvements.
• Lead by example and bring Wonderfully Wotton personality to every interaction.

Skills

Supervisory experience

Customer service

Communication

Organisational skills

Tools

Opera

Job description

As a Reception Supervisor, you'll play a key role in leading our Reception team and ensuring every guest receives a warm, memorable and seamless experience from arrival to departure. You'll support the day-to-day running of Reception, leading by example and helping the team deliver exceptional service with confidence and personality. Whether you're welcoming guests, supporting your colleagues during a busy check-in or resolving a guest concern, you'll be there to keep everything running smoothly. You'll also work closely with the Reception Manager and wider hotel team to maintain our high standards, develop our people and bring a little Wonderfully Wotton magic to every guest interaction.

What You'll Be Doing

• Supervising the day-to-day operation of Reception, ensuring smooth and efficient shifts
• Leading, motivating and supporting the Reception team to deliver exceptional guest experiences
• Welcoming guests and overseeing seamless check-ins and check-outs
• Handling guest enquiries, feedback and complaints professionally, finding positive solutions
• Supporting with team training, development and maintaining service standards
• Ensuring reservations, payments, billing and Reception administration are completed accurately
• Managing shift handovers and ensuring clear communication across the team
• Working closely with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Supporting the Reception Manager with daily operations, team performance and continuous improvements
• Leading by example and bringing our Wonderfully Wotton personality and service standards to every interaction

We're looking for someone who is confident, approachable and passionate about delivering exceptional hospitality, with a natural ability to lead and inspire others. You'll have excellent communication and organisational skills, strong attention to detail and the ability to remain calm and solutions-focused in a busy hotel environment. You'll be comfortable taking ownership, making decisions and supporting your team to deliver their best. Previous hospitality experience is essential, ideally within a hotel Reception or Front Office environment. Previous supervisory or team-leading experience would be an advantage, but we’re equally interested in individuals who are ready to take the next step in their hospitality career. You'll understand the importance of creating memorable guest experiences while ensuring the smooth running of daily operations. Experience using Opera would be an advantage, alongside a proactive attitude and a genuine passion for developing others. You'll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.

At Wotton House, hospitality is about more than checking guests in and out - it's about creating experiences people remember. Set within stunning Grade II listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days - or guests - are ever quite the same.

We're bold, welcoming and a little bit quirky. Our approach is simple: "Yes - what's the question?" We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.

Benefits

• Discounted hotel stays for you, friends & family
• Free meals on duty - saving over £1,000 a year
• Wagestream - choose when you get paid
• 30% off food & drink across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme & life insurance
• Training and career development
• Regular social events and wellbeing activities