Receptionist

Harri; Westcott; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Discounted stays for you and family

Free meals on duty

Wagestream – get paid on your schedule

30% off food & drink at RBH hotels

Refer a Friend £250

Enhanced family leave

Flexible working opportunities

Employee Assistance Programme & life保险

Training and career development

Wellbeing and social events

Job summary

RBH Hospitality Management is seeking a friendly Receptionist for Wotton House, Surrey. You will greet guests warmly, manage check-ins/outs, and ensure memorable stays with a personal touch and local recommendations.

You’ll join a welcoming team, handle enquiries, and collaborate with departments to deliver a seamless guest experience on a variety of shifts, including evenings and weekends.

Qualifications

• Previous hotel experience is essential, ideally within a Reception or Front Office environment.
• Experience using Opera would be an advantage, although training on our systems will be provided.

Responsibilities

• Welcoming guests and completing smooth check-ins and check-outs.
• Responding to enquiries, requests and guest feedback with confidence and care.
• Handling calls, emails, reservations and payments accurately.
• Sharing knowledge of the hotel, dining experiences and local area.
• Working closely with other departments to create a seamless guest experience.
• Keeping Reception welcoming, organised and beautifully presented.
• Bringing our Wonderfully Wotton personality and service standards to every interaction.

Skills

Excellent communication

Guest service

Calm under pressure

Attention to detail

Opera PMS

Tools

Opera PMS

Job description

Join Team Wotton!

At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.

Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.

We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.

We’re the flamingo in a flock of pigeons.

Why You’ll Love Working Here

• Birthday day off
• Discounted hotel stays for you, friends & family
• Free meals on duty – saving over £1,000 a year
• Wagestream – choose when you get paid
• 30% off food & drink across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme & life insurance
• Training and career development
• Regular social events and wellbeing activities

…plus plenty more!

The Role

As a Receptionist, you’ll be one of the first faces our guests see and the last they remember.

You’ll provide a warm, confident and professional welcome, making sure every stay runs smoothly from arrival to departure. Whether you’re checking in a wedding guest, recommending somewhere to explore locally or helping solve an unexpected problem, you’ll have the opportunity to make someone’s stay that little bit more special.

What You’ll Be Doing

• Welcoming guests and completing smooth check-ins and check-outs
• Responding to enquiries, requests and guest feedback with confidence and care
• Handling calls, emails, reservations and payments accurately
• Sharing your knowledge of the hotel, dining experiences and local area
• Working closely with other departments to create a seamless guest experience
• Keeping Reception welcoming, organised and beautifully presented
• Bringing our Wonderfully Wotton personality and service standards to every interaction

Could This Be You?

We’re looking for someone who is friendly, confident and genuinely enjoys helping people.

You’ll have great communication skills, strong attention to detail and the ability to stay calm and confident when things get busy. Previous hotel experience is essential, ideally within a Reception or Front Office environment. You’ll understand what it takes to deliver a fantastic guest experience and will bring a positive, proactive approach to every shift. Experience using Opera would be an advantage, although training on our systems will be provided.

You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.

Everyone’s Welcome

RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact [e-mail].

#RBHIND