Receptionist

RBH; Coldharbour; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Discounted stays for you & family

Free meals on duty

Wagestream

Food & drink discounts at RBH hotels

Refer a Friend scheme

Enhanced family leave

Flexible working

EAP & life insurance

Training & development

Social events & wellbeing

Job summary

RBH Hospitality Management is seeking a friendly Receptionist for Wotton House. You’ll be the first face guests see and the last they remember, delivering a warm, confident welcome from arrival to departure.

Experience in a hotel front office is essential; Opera knowledge is a bonus. You’ll handle check-ins, inquiries and bookings with care, working flexible shifts including evenings and weekends to create memorable stays. RBH offers a supportive team and growth opportunities.

Qualifications

• Friendly, confident and enjoys helping people.
• Excellent communication and strong attention to detail.
• Previous hotel experience in a Reception or Front Office environment is essential.
• Opera knowledge is a bonus; training will be provided.
• Able to work evenings, weekends and bank holidays.

Responsibilities

• Welcoming guests and handling smooth check-ins/outs.
• Answering inquiries, requests and guest feedback with care.
• Managing calls, emails, reservations and payments accurately.
• Sharing knowledge of the hotel, dining options and local area.
• Collaborating with other departments for a seamless guest experience.
• Keeping Reception neat, welcoming and well-presented.
• Projecting the Wonderfully Wotton personality in every interaction.

Skills

Communication skills

Attention to detail

Calm under pressure

Opera experience

Tools

Opera

Job description

Join Team Wotton!

At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.

Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.

We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.

We’re the flamingo in a flock of pigeons.

Why You’ll Love Working Here

• Birthday day off
• Discounted hotel stays for you, friends & family
• Free meals on duty – saving over £1,000 a year
• Wagestream – choose when you get paid
• 30% off food & drink across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme & life insurance
• Training and career development
• Regular social events and wellbeing activities

plus plenty more!

The Role

As a Receptionist, you’ll be one of the first faces our guests see and the last they remember.

You’ll provide a warm, confident and professional welcome, making sure every stay runs smoothly from arrival to departure. Whether you’re checking in a wedding guest, recommending somewhere to explore locally or helping solve an unexpected problem, you’ll have the opportunity to make someone’s stay that little bit more special.

What You’ll Be Doing

• Welcoming guests and completing smooth check-ins and check-outs
• Responding to enquiries, requests and guest feedback with confidence and care
• Handling calls, emails, reservations and payments accurately
• Sharing your knowledge of the hotel, dining experiences and local area
• Working closely with other departments to create a seamless guest experience
• Keeping Reception welcoming, organised and beautifully presented
• Bringing our Wonderfully Wotton personality and service standards to every interaction

Could This Be You?

We’re looking for someone who is friendly, confident and genuinely enjoys helping people.

You’ll have great communication skills, strong attention to detail and the ability to stay calm and confident when things get busy. Previous hotel experience is essential, ideally within a Reception or Front Office environment. You’ll understand what it takes to deliver a fantastic guest experience and will bring a positive, proactive approach to every shift. Experience using Opera would be an advantage, although training on our systems will be provided.

You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.

Everyone’s Welcome

RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact [e-mail].