Guest Experience Supervisor

Wotton House; Westcott; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Birthday day off

Discounted hotel stays for you, family

Free meals on duty – saving over £1,۰۰

Wagestream – choose when you get paid

30% off food & drink across RBH hotels

£250 Refer a Friend scheme

Enhanced family leave

Flexible working opportunities

Employee Assistance Programme & life保险

Training and career development

Regular social events and wellbeing

Résumé du poste

Wotton House is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable guest experience from arrival to departure. You will support daily operations, role-model exceptional service and help the team manage busy periods with confidence and personality.

Collaborating with the Reception Manager and hotel colleagues, you’ll uphold high standards, develop staff, and bring the Wonderfully Wotton spirit to every guest interaction while embracing flexible shift patterns.

Qualifications

• Experience in hospitality and guest service environments.
• Ability to lead and motivate a team.
• Strong communication and organisational skills.

Responsabilités

• Oversee day-to-day reception operations and shifts.
• Lead and support theReception team to deliver memorable guest experiences.
• Manage guest check-ins/check-outs and handle enquiries professionally.
• Collaborate with housekeeping, F&B and other departments for a seamless guest journey.
• Assist with training, development and maintaining service standards.

Connaissances

Leadership

Communication

Organisational skills

Customer service

Opera PMS

Outils

Opera PMS

Description du poste

Wotton House is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable guest experience from arrival to departure. You will support daily operations, role-model exceptional service and help the team manage busy periods with confidence and personality.

Collaborating with the Reception Manager and hotel colleagues, you’ll uphold high standards, develop staff, and bring the Wonderfully Wotton spirit to every guest interaction while embracing flexible shift patterns.