Reception Supervisor

Wotton House; Dorking; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Discounted stays

Free meals

Wagestream

Food & drink discount

Refer a Friend £250

Enhanced family leave

Flexible working

Life insurance

Training & development

Social events

Job summary

Wotton House in Surrey seeks a Reception Supervisor to lead the Reception team and ensure guests enjoy a warm, memorable, seamless experience from arrival to departure.

You’ll drive day-to-day operations, support the team, and collaborate with the Reception Manager to uphold high standards and personal service, delivering confident and personable guest interactions.

Qualifications

• Hospitality experience is essential.
• Supervisory or team-leading experience preferred.
• Willingness to work evenings, weekends and bank holidays.

Responsibilities

• Supervise day-to-day reception operations and ensure smooth shifts.
• Lead, motivate and support the reception team to deliver exceptional guest experiences.
• Welcome guests and oversee seamless check-ins and check-outs.
• Handle guest enquiries, feedback and complaints professionally, providing positive solutions.
• Support with team training, development and maintaining service standards.
• Ensure reservations, payments, billing and reception administration are completed accurately.
• Manage shift handovers and maintain clear communication across the team.
• Collaborate with Housekeeping, Food & Beverage and other departments for a seamless guest experience.
• Support the Reception Manager with daily operations and continuous improvements.
• Lead by example and bring Wonderfully Wotton service to every interaction.

Skills

Leadership

Communication

Guest service

Organisation

Tools

Opera PMS

Job description

At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.

Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from wedding and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.

We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.

We’re the flamingo in a flock of pigeons.

Why You’ll Love Working Here

• Birthday day off
• Discounted hotel stays for you, friends & family
• Free meals on duty – saving over £1,000 a year
• Wagestream – choose when you get paid
• 30% off food & drink across RBH hotels
• £250 Refer a Friend scheme
• Enhanced family leave
• Flexible working opportunities
• Employee Assistance Programme & life insurance
• Training and career development
• Regular social events and wellbeing activities

The Role

As a Reception Supervisor, you’ll play a key role in leading our Reception team and ensuring every guest receives a warm, memorable and seamless experience from arrival to departure.

You’ll support the day-to‑day running of Reception, leading by example and helping the team deliver exceptional service with confidence and personality. Whether you’re welcoming guests, supporting your colleagues during a busy check‑in or resolving a guest concern, you’ll be there to keep everything running smoothly.

You’ll also work closely with the Reception Manager and wider hotel team to maintain our high standards, develop our people and bring a little Wonderfully Wotton magic to every guest interaction.

What You’ll Be Doing

• Supervising the day-to‑day operation of Reception, ensuring smooth and efficient shifts
• Leading, motivating and supporting the Reception team to deliver exceptional guest experiences
• Welcoming guests and overseeing seamless check‑ins and check‑outs
• Handling guest enquiries, feedback and complaints professionally, finding positive solutions
• Supporting with team training, development and maintaining service standards
• Ensuring reservations, payments, billing and Reception administration are completed accurately
• Managing shift handovers and ensuring clear communication across the team
• Working closely with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Supporting the Reception Manager with daily operations, team performance and continuous improvements
• Leading by example and bringing our Wonderfully Wotton personality and service standards to every interaction

Could This Be You?

We’re looking for someone who is confident, approachable and passionate about delivering exceptional hospitality, with a natural ability to lead and inspire others.

You’ll have excellent communication and organisational skills, strong attention to detail and the ability to remain calm and solutions‑focused in a busy hotel environment. You’ll be comfortable taking ownership, making decisions and supporting your team to deliver their best.

Previous hospitality experience is essential, ideally within a hotel Reception or Front Office environment. Previous supervisory or team‑leading experience would be an advantage, but we’re equally interested in individuals who are ready to take the next step in their hospitality career.

You’ll understand the importance of creating memorable guest experiences while ensuring the smooth running of daily operations.

Experience using Opera would be an advantage, alongside a proactive attitude and a genuine passion for developing others.

You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.

Everyone’s Welcome

RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact .

Expected Salary (this is not sent to the employer)