Reception Supervisor

The Oatlands Park Hotel; Weybridge; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Free Meals on Duty

Uniform Provided

Pension Scheme

Employee Recognition Awards

Free Car Parking

Recommend A Friend scheme

28 Days Annual Leave

Friends & Family Hotel Room Rates

Job summary

The Oatlands Park Hotel in Weybridge is seeking a Reception Supervisor to lead the front desk team and deliver outstanding guest service. You will report to the Reception Manager and ensure smooth check-in/out processes in a busy 4-star hotel setting.

Ideal candidates have strong customer-facing skills, leadership experience, and familiarity with Opera PMS and MS Office. The role is 40 hours weekly on a shift basis, with a mix of early and late shifts.

Qualifications

• Experience in front-of-house management or reception supervision in a hotel.
• Desirable hospitality qualification or progression toward one.

Responsibilities

• Be responsible for all team members, ensuring high service standards.
• Provide guidance and direction for subordinates.
• Act as first point of contact for the Reception team.
• Provide information to managers and other staff.
• Induct and train new starters for the front desk.
• Check-in and check-out guests and manage room bookings.

Skills

Leadership

Customer service

Team management

Communication

Coaching

Decision making

Education

Hospitality qualification (desirable)

Tools

Opera PMS

Microsoft Office

Job description

Oatlands Park Hotel is hiring for a Reception Supervisor, reporting to the Reception Manager. You will have excellent customer service and leadership skills in this customer-facing role on the front desk of a busy 4-star hotel in Weybridge, Surrey.

You will be responsible for overseeing a busy hotel reception front desk, leading a team and checking in/out hotel guests.

This is a permanent role working 40 hours per week on a shifts basis. The usual shifts are 6:45am-3:15pm, 2:45pm-11:15pm, however there are sometimes mid-day shifts in accordance with business needs.

Main responsibilities:

• Be responsible for all team members, ensuring they operate to high standards of service
• Provides guidance and direction for subordinates
• Act as the first point of contact for the Reception team
• Provides information to managers and other staff
• Functions as a technical department resources, providing staff inductions and training for new starters
• Check-in and check-out for guests
• Undertake front of house duties - meeting, greeting and attending to guests needs
• Build good rapport with guests and deal with customer complaints
• Responsible for accurate and efficient accounts and guest billing processes
• Administer all routes of reservation to ensure room bookings are made

Required skills:

• Experience in using Opera Property Management System (PMS)
• Working knowledge of using Microsoft Office
• Demonstrate best practice and lead by example
• Train and coach team members on the job
• Demonstrate full knowledge of the Front Office SOPs (operating procedures and policies)
• Verbal and written communication skills
• Confident in communicating with managers and directors
• Show guests to rooms and assist with luggage, as required
• Be able to negotiate, persuade and deal with customer complaints
• Efficient decision-making when selling room stock
• You drive or live within a commutable distance of the hotel

Required education:

The successful applicant would hold a Hospitality qualification (desirable), or be working towards one.

Benefits:

• Competitive Salary
• Free Meals on Duty
• Provision of Uniform
• Pension Scheme
• Employee Recognition Awards
• Free Car Parking
• Recommend A Friend scheme - earn money from successfully recommending friends for employment
• 28 Days Annual Leave
• Friends & Family Hotel Room Rates