Reception Supervisor 5 Star Hotel

Quest Employment; Watford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site spa access

Championship golf course

Health club facilities

Free meals on shift

Subsidised shuttle bus from Watford

Staff discounts

Subsidised staff accommodation

Structured career growth

Job summary

Quest Employment in Watford, Hertfordshire, seeks a Reception Supervisor to lead a high-standard front of house team and partner with the Reception Manager to deliver exceptional guest experiences.

The role focuses on team supervision, smooth check-ins/outs, and maintaining brand standards while driving service excellence for a luxury venue.

Qualifications

• Proven background in hotel reception within a high-standard or luxury hospitality environment.
• Outstanding communication and strong organizational abilities.
• Leadership qualities to inspire, motivate, and guide a team.
• High attention to detail and proactive problem-solving.

Responsibilities

• Lead front desk team and monitor performance to ensure exceptional guest care.
• Oversee daily Front of House operations and maintain brand standards.
• Support ongoing training, coaching, and onboarding for staff.
• Be the central point of contact for guest inquiries to ensure a seamless stay.
• Collaborate with Reception Manager to uphold high operational standards.

Skills

Team Leadership

Operational Excellence

Training & Development

Guest Experience

Communication

Job description

Job Title: Reception Supervisor

Location: Watford, Hertfordshire

Position Type: Full-Time, Permanent

Salary: Competitive + Industry-Leading Benefits

The Role

We are seeking a welcoming, professional, and guest-focused Reception Supervisor to join an ultra-professional Front of House team.

In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team to deliver unforgettable guest experiences.

Key Responsibilities:

• Team Leadership: Supervise front desk staff, monitor performance, and lead by example to encourage exceptional guest care.

• Operational Excellence: Oversee daily Front of House tasks, ensure compliance with brand standards, and manage smooth guest check-ins and check-outs.

• Training & Development: Support ongoing team training, coaching, and onboarding to nurture talent within the department.

• Guest Experience: Act as a central point of contact for guest inquiries, ensuring every visitor enjoys a seamless, warm, and memorable stay.

• Departmental Support: Work directly alongside the Reception Manager to maintain high operational standards across the entire department.

What We Are Looking For

• Essential Experience: Proven background in hotel reception within a high-standard or luxury hospitality environment.

• Core Skills: Outstanding communication, strong organizational abilities, and a natural aptitude for guest service.

• Leadership Qualities: A friendly, approachable nature with the ability to inspire, motivate, and guide a team.

• Work Ethic: High attention to detail, strong problem-solving skills, and a passion for going above and beyond.

What’s on Offer

Working for a high-profile, family-run luxury venue comes with exceptional perks, including:

• Facility Access: Use of on-site award-winning spa, championship golf course, and health club/gym facilities.

• Meals & Transport: Free meal provided on shift in the staff canteen, plus a subsidised shuttle bus running directly from Watford town centre.

• Discounts: Generous staff discounts for you, your friends, and family on hotel stays, dining, and amenities.

• Relocation Support: Subsidised staff accommodation available if required.

• Career Growth: A structured pathway to progress your career within a prestigious 5-star hospitality environment.