Front Office Supervisor — Lead Guest Experience & Team

The Oatlands Park Hotel; Weybridge; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Free Meals on Duty

Uniform Provided

Pension Scheme

Employee Recognition Awards

Free Car Parking

Recommend A Friend scheme

28 Days Annual Leave

Friends & Family Hotel Room Rates

Job summary

The Oatlands Park Hotel in Weybridge is seeking a Reception Supervisor to lead the front desk team and deliver outstanding guest service. You will report to the Reception Manager and ensure smooth check-in/out processes in a busy 4-star hotel setting.

Ideal candidates have strong customer-facing skills, leadership experience, and familiarity with Opera PMS and MS Office. The role is 40 hours weekly on a shift basis, with a mix of early and late shifts.

Qualifications

• Experience in front-of-house management or reception supervision in a hotel.
• Desirable hospitality qualification or progression toward one.

Responsibilities

• Be responsible for all team members, ensuring high service standards.
• Provide guidance and direction for subordinates.
• Act as first point of contact for the Reception team.
• Provide information to managers and other staff.
• Induct and train new starters for the front desk.
• Check-in and check-out guests and manage room bookings.

Skills

Leadership

Customer service

Team management

Communication

Coaching

Decision making

Education

Hospitality qualification (desirable)

Tools

Opera PMS

Microsoft Office

Job description

The Oatlands Park Hotel in Weybridge is seeking a Reception Supervisor to lead the front desk team and deliver outstanding guest service. You will report to the Reception Manager and ensure smooth check-in/out processes in a busy 4-star hotel setting.

Ideal candidates have strong customer-facing skills, leadership experience, and familiarity with Opera PMS and MS Office. The role is 40 hours weekly on a shift basis, with a mix of early and late shifts.