Hotel Receptionist

Iconic Hotels & Resorts; Teddington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Leisure facilities

Hospitality rewards

EAP access

28 days holiday

Free parking

Free meals

Refer a friend

Elite performers

Apprenticeships

Job summary

The Lensbury, part of Iconic Hotels & Resorts, located on the banks of the River Thames in Teddington, is seeking a Hotel Receptionist to deliver memorable guest experiences and handle inquiries throughout a guest’s stay. The role focuses on first impressions, accurate service, and cross-selling Food & Spa offerings.

Ideal candidates will have reception experience, strong communication, and excellent customer service skills, with typing ability and knowledge of Word; Opera experience is a plus.

Qualifications

• Previous hotel reception experience.
• Ability to converse effectively with guests, members and staff.
• Excellent customer service skills and telephone manner.
• Accurate typing skills and knowledge of Word.
• Knowledge of Reservations systems software is an advantage (preferably Opera).

Responsibilities

• Provide all members and guests of The Lensbury with a warm and efficient welcome.
• Deal efficiently with enquiries from members and guests in person and on the telephone.
• Make reservations, operating computerised advance reservations system.
• Process all financial procedures, ensuring accuracy and security at all times.
• Adhere to all department standards of performance.

Job description

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our "Food & Beverage" and Spa offerings.

Key Responsibilities:

• Provide all members and guests of The Lensbury with a warm and efficient welcome


• Deal efficiently with enquiries from members and guests in person and on the telephone


• Make reservations, operating computerised advance reservations system


• Process all financial procedures, ensuring accuracy and security at all times


• Adhere to all department standards of performance

What are we looking for?

• Previous hotel reception experience


• Ability to converse effectively and competently with guests, members and staff


• Excellent customer service skills and telephone manner


• Accurate typing skills and knowledge of Word


• Knowledge of Reservations systems software is an advantage (preferably Opera)

What's in it for you?

• Discounted stays at The Lensbury and other IHR properties


• Complimentary use of some leisure facilities


• Access to Hospitality Rewards; our online benefits platform


• Access to our Employee Assistance Programme (EAP) via Hospitality Rewards


• 28 days' holiday including public holidays per annum (pro-rata if part-time)


• Free parking onsite


• Free meals per shift


• Refer a Friend incentive


• Eligible to participate in Elite Performers; our Recognition & Reward scheme


• Apprenticeship opportunities