Reception Supervisor

Mollie's; West of England; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Pay rate £13.27–£13.47 per hour

10% Tronc Scheme

Career Pathway programme

Maternity/Paternity Leave

Sick Pay

On-site Parking

Hospitality Discounts

Extra Day Off (3 yrs)

Complimentary Meal

Free Drinks

Discounted Food

Wellness Programme

GHD/Cowshed Discounts

Length of Service Rewards

Monthly Awards

Refer-a-Friend

Birthday Reward

Job summary

Mollie’s is hiring a receptionist to join our warm, fast-growing hospitality team. You will deliver friendly guest check-in/out, handle inquiries with accuracy, and collaborate with housekeeping to uphold Mollie’s standards. This role offers a clear path to supervisory responsibilities as you gain experience.

We value personable, detail-oriented individuals who thrive in a team environment and are excited to develop within a dynamic budget-luxe brand with excellent staff benefits.

Qualifications

• Minimum of one year experience as a receptionist.
• Personable with acute attention to detail.
• Willingness to learn and develop toward supervision roles.

Responsibilities

• Assist guests with check-in/check-out and inquiries.
• Collaborate with housekeeping to maintain room standards and guest policies.
• Report to Reception Manager and support team to deliver exceptional service.

Skills

Hospitality Experience

Reception Skills

Customer Service

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere.We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices.Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol. Mollie's Manchester opened it's doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to.They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go.We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

DESCRIPTION

Our Motel Team are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.

They need to be personable, have an acute attention to detail and have ability to work collaboratively as part of team to provide a memorable guest experience and work to the highest standards. Reporting to the Reception Manager and collaborating with the housekeeping department you will ensure that the Mollie’s brand room standards, guest policies and operational procedures are always delivered.

We are looking for candidates who are enthusiastic, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business;

We require a minimum of one years experience working as a Receptionist and you are looking to take a step up to supervisor level or you are currently in this role.

BENEFITS

• Pay Rate £13.27 to £13.47 per hour
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Free on-site parking
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward