Duty Manager

Mollie's; Manchester; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Career pathway

Complimentary meals

Parental leave

Sick pay

Discounted meals & rooms

Free beverages

Job summary

Mollie's Manchester is seeking a Duty Manager to lead the floor during shifts, ensuring the diner and bar run smoothly and guests have a memorable visit. You will head the food and beverage operation across all trading periods, from breakfast to late service, and oversee the shift from briefing to service continuity.

You'll deliver Mollie's brand standards, handle guest feedback, support team training, manage stock and collaborate with reception, housekeeping and kitchen to keep

Qualifications

• Experience as a duty manager, supervisor or assistant manager in a busy food and beverage or hospitality setting.
• A natural leader who stays calm under pressure.
• Confident handling guest issues and turning them into positive experiences.
• Organised, with an eye for detail and standards.
• Comfortable with stock control and basic commercial figures.
• Confident using technology.

Responsibilities

• Lead the food and beverage operation across all trading periods, from breakfast to late service.
• Run the shift: brief and coordinate the team, managing breaks and keeping service on track.
• Deliver Mollie's brand standards every shift.
• Handle guest feedback and complaints, turning things around when they go wrong.
• Support training and development of the team.
• Manage stock control, including orders, deliveries and stock counts.
• Work closely with reception, housekeeping and kitchen teams so the whole site runs as one.

Skills

Leadership

Guest service

Organised

Stock control

Technology

Job description

Duty Manager - Mollie's Manchester
£30,500 + tronc | Full-time, 42.5 hours per week | Manchester

Ready to run the floor at one of the UK's most talked-about hotel brands? Lead our food and beverage operation on shift at Mollie's Manchester, our award-winning motel-diner, and grow with us as we open ten more sites.

THE ROLE
You'll be the onsite lead during your shifts, keeping our diner and bar running smoothly and making sure every guest has a memorable visit. You'll be:

• leading the food and beverage operation across all trading periods, from breakfast to late service
• running the shift: briefing and coordinating the team, managing breaks and keeping service on track
• making sure Mollie's brand standards are delivered every shift
• handling guest feedback and complaints, and turning things around when they go wrong
• supporting the training and development of the team
• managing stock control, including orders, deliveries and stock counts
• working closely with reception, housekeeping and kitchen teams so the whole site runs as one

ABOUT YOU

• Experience as a duty manager, supervisor or assistant manager in a busy food and beverage or hospitality setting
• A natural leader who stays calm under pressure
• Confident handling guest issues and turning them into positive experiences
• Organised, with an eye for detail and standards
• Comfortable with stock control and basic commercial figures
• Confident using technology

SHIFTS
Varying shifts between 6am and 12am, including weekends. 42.5 hours a week.

WHY MOLLIE'S

• Mollie's Career Pathway programme, including paid qualifications
• Complimentary meal every shift
• Enhanced company maternity, paternity and adoption leave
• Company sick pay
• Discounted food and accommodation
• Unlimited free tea, coffee and soft drinks every shift
• 24-hour access to our wellness programme
• Hospitality Rewards discounts platform
• Discounts on GHD and Cowshed products
• Celebration Day: an additional day of leave after three years of service
• Length of service rewards
• Monthly awards scheme
• Up to £500 refer-a-friend scheme
• Birthday reward

WE ARE MOLLIE'S
Innovatively designed by Soho House, Mollie's is a growing family of twenty-first-century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, Mollie's Manchester opened its doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.

OUR PEOPLE
Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's. If you need any adjustments to apply or interview, just let us know.