Receptionist

Crimson Hotels Group; Horsell; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Birthday day off

Team member discounts

Health benefits

Employee Assistance Programme

Learning & development

Recognition & rewards

Job summary

Crimson Hotels Group is seeking a friendly, organised Receptionist to join the team at the Double Tree by Hilton Woking hotel. You will warmly welcome guests, manage check-ins, handle reservations, and respond to guest needs with exceptional service.

You will be confident with technology, able to work in a fast-paced environment, and bring previous hospitality or customer-facing experience. We celebrate inclusivity and teamwork in daily operations.

Qualifications

• Proven experience in delivering guest-focused service.
• Excellent verbal and written communication skills.
• Experience in hospitality or a customer-facing role is preferred.

Responsibilities

• Greet guests warmly and check them in to the system.
• Assist guests with requests, bookings, and changes to reservations.
• Answer phone calls, take payments, and update guest details.
• Handle guest complaints professionally to ensure a smooth stay.

Skills

Customer service

Communication

Hospitality

Teamwork

Problem solving

Job description

About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our propertiesoperateunder two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment tosustainability.

Why join Crimson Hotels-

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values
Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton Woking hotel which is just a short walk from Victoria Place shopping centre, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of up to 350 guests.

What your day will look like?

You’llstart your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day,you’llassistguests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations.You’llalso play a key role in resolvingguest complaints in a professional andtimelymanner, helping to ensure a smooth and enjoyable experience for all.

WhatYou’llBring?

We’relooking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests.You’llbe confident in using technology and comfortable working in a fast-paced environment. Ideally,you’llhavepreviousexperience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background,religionor belief.