F&B Assistant

Crimson Hotels Group; Crawley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Birthday day off

Team member discounts

Health benefits

EAP & wellbeing

Learning & development

Recognition & rewards

Job summary

Crimson Hotels is seeking an enthusiastic F&B Assistant to welcome guests and deliver high-quality service across the hotel's outlets, including The Cube Restaurant and The Olive Grove. You will engage with guests, take orders, and contribute to a smooth dining experience.

Ideal candidates will have strong communication, enjoy a fast-paced environment, and be passionate about hospitality. Training and progression opportunities are offered as part of our commitment to your development.

Qualifications

• Excellent communication and guest-service skills.
• Experience in hospitality or customer-facing role preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcomes guests and delivers friendly service across outlets.
• Maintains cleanliness and hygiene in line with health and safety regulations.
• Assists with setting up and closing service areas to ensure smooth operation.
• Uses knowledge of food, wines, beers and spirits to enhance guest experience.

Skills

Communication skills

Customer service

Teamwork

Tech-savvy

Attention to detail

Tools

POS systems

Point of sale software

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels-

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team ofCrowne Plaza London Gatwick hotel which is a 302-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.

What your day will look like?

You’ll start by welcoming guests with a warm, professional approach, serving them across various outlets including the bar, club lounge, restaurant, conference areas, and through room service. Throughout the day, you’ll use your knowledge of food, wines, beers, and spirits to enhance the guest experience and ensure service is smooth and attentive. You’ll be involved in setting up and closing down the service areas, always maintaining high standards of cleanliness and hygiene in line with health and safety regulations. Working as part of a supportive team, you’ll help create a welcoming and seamless dining experience for every guest.

What You’ll Bring?

We’re looking for an enthusiastic F&B Assistant, passionate about delivering quality service and creating a welcoming atmosphere for every guest. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.