Night Receptionist

Crimson Hotels Group; Woking; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays around the world?

Free meal on duty + unlimited hotDrink

Paid day off for your Birthday?

Team member discounts?

Health Benefit schemes??

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes?

Job summary

Crimson Hotels Group is seeking a Night Receptionist to manage overnight front desk operations, ensuring guest safety and comfort. You will handle check-ins, respond to guest queries, and coordinate with other departments to maintain a welcoming overnight experience.

The role requires experience in a front desk or hospitality setting, excellent communication, and the ability to work independently during night shifts in a fast-paced environment.

Qualifications

• Experience in a front desk or hospitality role.
• Excellent communication skills.
• Ability to work independently during night shifts.
• Confident with hotel systems.
• Able to thrive in a fast-paced environment.

Responsibilities

• Oversee overnight front desk operations, ensuring guest safety and comfort.
• Handle check-ins and check-outs efficiently and courteously.
• Liaise with other hotel departments to maintain a seamless guest experience overnight.

Skills

Customer service

Front desk experience

Communication skills

Night shift independence

Job description

About Us?

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our propertiesoperateunder two major brands, Hilton and IHG, offering trusted, world-classservice. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels-?

• Discounted stays around the world?

• Free meal on duty + unlimited hot drinks?

• Paid day off for your Birthday?

• Team member discounts?

• Health Benefit schemes??

• Employee Assistance Programme and wellbeing initiatives?

• Learning and development opportunities for career progression?

• Recognition and reward schemes?

Our Values?

Wecaredeeply about our people and communities, empowereach other to grow and succeed, embrace inclusivitycreating a welcoming environment for all, innovateto continuously improve, and remain sustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton Woking hotel which is just a short walk from Victoria Place shopping centre, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of up to 350 guests.

What your day will look like??

As a Night Receptionist, you will be responsible for managing overnight front desk operations, ensuring the safety and comfort of all guests, handling check-ins and check-outs efficiently, responding to guest queries, and liaising withother departments as needed to maintain a seamless and welcoming guest experience throughout the night.

WhatYou’llBring??

We’relooking for a reliable and proactive Night Receptionist who is passionate about providing a safe, welcoming, and seamless overnight experience for guests.You’llhave experience in a front desk or hospitality role, excellent communication skills, and the ability to work independently during night shifts. Confident with hotel systems and comfortable in a fast-paced environment,you’llhandle guest queries efficiently, support colleagues when needed, anddemonstrateprofessionalism, teamwork, and a positive, solution-focused attitude throughout your shift.

?We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background,religionor belief.??