F&B Assistant

Crimson Hotels Group; Langley Green; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefits

EAP & wellbeing

Career progression

Recognition rewards

Job summary

Crimson Hotels Group is seeking an enthusiastic F&B Assistant for the Crowne Plaza London Gatwick, a 302-bedroom property just 5 minutes from Gatwick Airport. You will warmly welcome guests and provide service across multiple outlets, contributing to a memorable dining experience with attention to detail.

Ideal candidates will have strong communication skills, customer-facing experience, and a positive, solution-focused attitude in a fast-paced hospitality setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Previous experience in hospitality or customer-facing role.
• Ability to use technology and thrive in a fast-paced environment.

Responsibilities

• Welcome guests with a warm, professional approach across outlets including bar, lounge, restaurant, conference areas and room service.
• Deliver attentive service and use knowledge of food, wines, beers and spirits to enhance guest experience.
• Set up and close down service areas while maintaining high cleanliness and hygiene standards.
• Work as part of a supportive team to create a welcoming and seamless dining experience.

Skills

Communication skills

Customer service

Teamwork

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels-

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team ofCrowne Plaza London Gatwick hotel which is a 302-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.

What your day will look like?

You’ll start by welcoming guests with a warm, professional approach, serving them across various outlets including the bar, club lounge, restaurant, conference areas, and through room service. Throughout the day, you’ll use your knowledge of food, wines, beers, and spirits to enhance the guest experience and ensure service is smooth and attentive. You’ll be involved in setting up and closing down the service areas, always maintaining high standards of cleanliness and hygiene in line with health and safety regulations. Working as part of a supportive team, you’ll help create a welcoming and seamless dining experience for every guest.

What You’ll Bring?

We’re looking for an enthusiastic F&B Assistant, passionate about delivering quality service and creating a welcoming atmosphere for every guest. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.