Food and Beverage Supervisor

Beaverbrook Food and Beverage; Leatherhead; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Discounts via Hospitality Rewards App

28 days annual leave

Pension & Life Insurance

Cycle to work scheme

Free parking

Staff development

Job summary

Beaverbrook is seeking a dedicated hospitality professional to lead guest service in our luxury establishment. You will ensure professional standards are met, keep staff informed of goals and budgets, and gather guest feedback to drive improvements.

You will promote all Beaverbrook services, ensure accurate billing, and motivate a small team to deliver a seamless, memorable guest experience, aligned with our five-star standards and wellbeing focus.

Qualifications

• Experience in a five-star establishment in a similar role.
• Proven ability to lead a small team and drive guest satisfaction.
• Strong communication and professional presentation.

Responsibilities

• Ensure service is performed to a professional standard at all times.
• Keep employees informed of restaurant goals, budgets and standards.
• Obtain feedback from guests and share with Management and Chefs to improve service.
• Promote all services offered at Beaverbrook.
• Ensure the billing procedure is thorough and accurate for each guest.

Skills

Attention to detail

Team leadership

Communication skills

Guest experience

Staff wellbeing

Five-star experience

Job description

The Role

• Ensuring service is performed at a professional standard, at all times.
• Keeping employees well informed of restaurant goals, budgets and standards.
• Obtaining feedback from guests and sharing this with the Restaurant Management and Chefs, in order to improve service.
• To be consistently aware and promote all services offered at Beaverbrook.
• Ensuring the billing procedure is thorough and accurate for each guest.

The Person

• Great attention to detail, efficient and responsible, focused on guest-satisfaction and staff well-being.
• Ability to lead and motivate a small team to deliver a seamless, memorable guest experience.
• Immaculately presented with exceptional communication skills.
• Experience in a five-star establishment, in a similar role.

Shift Pattern

• 40 hour week, the ideal candidate will be flexible in working any 5 days out of 7.
• The typical hours for this position may consist of: 06:45-17:00, 11:30-22:0 0, 11:30-01:00 or 15:00-01:00, with some variation dependent upon business needs.

Salary:

Up to £34,644.30 per annum including tronc.

Our Standards:

Aligned with Leading Quality Assurance (LQA) expectations, you will act as a true ambassador for Beaverbrook. You'll demonstrate emotional intelligence, professionalism, initiative, and pride in every guest interaction - ensuring service that is warm, intuitive and consistently excellent.

Benefits

As part of the Beaverbrook family, you'll enjoy a wide range of benefits designed to support your wellbeing, development and long-term career:

• Competitive salary
• Generous retail, gym and cinema discounts via the Hospitality Rewards App
• Ongoing personal development and access to recognised qualifications
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension & Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Recommend a Friend Bonus
• Uniforms provided for some roles
• Free parking
• Additional local benefits