Reservations Agent

Beaverbrook Business Support; Leatherhead; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Discounts on hospitality rewards

Personal development support

Qualifications and development

Discounted F&B rates

28 days annual leave

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Refer a friend scheme

Uniforms

Free parking

Job summary

Beaverbrook Estate is seeking a Reservations Sales Coordinator to join our luxury hotels. You will handle bedroom, spa and dining reservations, delivering a high-end guest experience from first contact. The role focuses on selling, upselling experiences and creating memorable stays.

Ideal candidates will have hotel bookings experience or related travel/corporate bookings. 40 hours per week, shifts 07:00-15:30 or 13:30-22:00, with a base salary of £28,450 plus tron and up to £10,000 commission.

Qualifications

• Experience in hotel bookings preferred.
• Strong communication and telephone skills.
• Attention to detail and good IT skills for booking systems.

Responsibilities

• Maximise room revenue by selling and upselling rooms, dining experiences and packages.
• Handle bedroom, spa and dining reservations via telephone and email.
• Learn the product in detail to confidently sell a bespoke Beaverbrook experience.

Skills

Booking systems

Telephone etiquette

Customer service

Upselling

Tools

Reservation software

Job description

Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Sales Coordinator for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you’ll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.

The Role

Based at the Estate, as a Reservations Sales Coordinator you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.

As a Reservations Sales Coordinator your responsibilities will include but will not be limited to: maximising room revenue through selling, and upselling our rooms, dining experiences and packages, creating personalised experiences for our guests and utilising your customer service skills to exceed guest expectations. You will have the chance to learn the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.

The Person

In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, have impeccable attention to detail, and a good level of IT skills in order to work with our booking systems.

Ideally, our Reservations Sales Coordinator will have prior hotel bookings experience however we are happy to consider travel, holiday or corporate bookings experience.

Salary: £28,450 per annum plus tronc and up to £10,000 commission.

Shift Pattern

• This position will consist of 40 hours per week.
• The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered.
• The shifts times are 07:00-15:30 and 13:30-22:00.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme
• Uniforms
• Free parking
• And other local benefits