Reception Supervisor

Harbour Hotel Guildford; Guildford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Competitive salary

Internal promotions

Hotel stay discounts

F&B discounts

Benefits platform

Employee Assistance Program

Boutique uniform

Meals on duty

Job summary

Harbour Hotels Guildford is seeking a Night Reception Supervisor to ensure exceptional guest service and act as the first point of contact for guests at our Guildford property. You should have at least 2 years of hotel reception experience and be confident in English communication.

Training on OPERA is provided; a friendly, proactive approach and a commitment to guest satisfaction are essential. This role offers progression opportunities within Harbour Hotels Group and a competitive salary.

Qualifications

• Minimum 2 years in hotel reception or similar guest-facing role.
• OPERA experience preferred but full training will be provided.
• Excellent standard of English (written and spoken).

Responsibilities

• Act as the Night Reception Supervisor and first point of contact for guests.
• Ensure guests receive outstanding service and resolve issues proactively.
• Assist with front desk operations and guest needs as they arise.

Skills

Customer service

English language

Tools

OPERA PMS

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Reception Supervisor to join the team. As Night Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

What’s in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!

Compensation: To be discussed