Night Reception Supervisor

Harbour Hotels; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Excellent progression opportunities

Internal promotions within Harbour

Hotel stay and F&B discounts

Meals included on duty

Job summary

Harbour Hotels in the United Kingdom is seeking a Night Reception Supervisor to join our reception team. You will be the first point of contact for guests, delivering exceptional service with a friendly, engaging demeanor and a commitment to going the extra mile.

We require a minimum of two years in a hotel reception role. OPERA experience is ideal, but full training will be provided. A strong command of English, written and spoken, is essential, and eligibility to work in the UK is required.

Qualifications

• Minimum 2 years in a hotel reception role.
• OPERA experience preferred; training will be provided.

Responsibilities

• Ensure guests receive outstanding service and act as the first point of contact.
• Assist in supervising night reception operations.
• Support training and development for the reception team.

Skills

Reception experience (hotel)

Customer service

English proficiency

Tools

OPERA PMS

Job description

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role

We have a superb opportunity for a Reception Supervisor to join the team. As Night Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

What’s in it for you.

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.