Reception Supervisor

The Wolseley Hospitality Group; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Restaurant discount

Voucher incentives

Enhanced parental leave

Mental health support

Earned wage access

Training calendar

Job summary

The Wolseley Hospitality Group is seeking a Maitre d’ to orchestrate seamless table allocations for walk-ins and bookings across all sections of our renowned restaurant group in London. You will anticipate guest needs, coordinate with floor and kitchen teams, and contribute to building a loyal customer base with warm, personalized service.

We offer a generous restaurant discount, high-street voucher rewards, enhanced parental leave, and access to mental health and financial support.

Qualifications

• Experience as Maitre d’ or in a senior front-of-house role is preferred.
• Demonstrated excellence in guest service and hospitality.
• Ability to coordinate tables and communicate with floor and kitchen teams.

Responsibilities

• Take responsibility for a smooth table allocation for walk-ins and bookings in all restaurant sections.
• Anticipate guests’ needs and communicate special requests to floor and kitchen.
• Build a regular customer base by warmly engaging guests from door to table and beyond.

Skills

Guest service

Team coordination

Customer engagement

Walk-ins bookings

Job description

Taking inspiration from the great boulevard cafés of Paris and the artistic heritage of St John’s Wood, Soutine is an informal neighbourhood rendezvous.

At The Wolseley Hospitality Group,We create Places where People feel they Belong.

Why work with us as a Maitre d’?

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers.
• Enhanced Maternity and Paternity leave to support working families.
• Group-wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses and visits.

Visit our career page for a detailed list of our benefits https://thewolseleyhospitalitygroup.com/careers/

We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow.Our diverse team reflects the inclusive culture.

The role of a Maitre d’:

• Take responsibility for a smooth table allocation for both walk-ins and bookings in all restaurant sections, managing turn times effectively.
• Anticipate guests’ needs, timely communicating any special requests to floor and kitchen – be proud to coordinate all departments!
• Contribute to building a regular customer base, warmly engaging with guests from door to table and beyond - you are our greatest asset!

The Wolseley Hospitality Group portfolio of restaurantscomprisesof The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi'sinSohoand The Wolseley City in Monument.