Reception Shift Leader

Dakota Manchester Airport; Manchester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Discounts on stays and dining

Referral bonuses

Extra holiday after first anniversary

Meals on duty and uniforming

Employee Assistance Program

Mental Health Champions

Job summary

Dakota Manchester Airport is seeking a reception-minded professional to join our team. You will welcome guests, manage check-ins/outs, handle requests, and coordinate reservations with a focus on outstanding service.

The role requires a minimum of two years in hospitality, strong administrative skills, and a flexible, proactive approach to peak periods. Full training will be provided, and you will work across front office systems to support guests and colleagues.

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Responsibilities

• Oversee daily operations during your shift, delegating tasks based on workload and prioritising for efficient completion.
• Carry out Reception duties including welcoming guests, checking in and out, and handling ad hoc requests and reservations.
• Provide a consistently high level of guest service in line with our service principles and values.
• Maintain comprehensive knowledge of Front Office computer systems.
• Collaborate with other departments to ensure excellent communication and assist as required.
• Offer additional services to enhance guest experience (e.g., restaurant reservations, directions, delivering items).

Skills

People skills

Administration

Communication

Hospitality experience

Tools

Property management system

Job description

We are seeking a genuine people person with strong administration skills for the role of Receptionist.

PRIMARY ROLE RESPONSIBILITIES

• Oversee Daily operations, during your shift, ensuring tasks are completed to a high standard. Delegate tasks based on workload & prioritises, ensuring efficient completion. Conduct preshift briefings and handling complex guest queries or complaints, ensuring prompt resolution.
• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.