Reception & Retail Assistant

Forbes of Kingennie; Dundee; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free tea, coffee and cordials

Staff discounts across facilities

Free catch-and-release fishing (Banks"

Supportive working environment

Job summary

Forbes of Kingennie in Angus is seeking a friendly Reception & Retail Assistant to join our team and help deliver an exceptional guest experience. You will welcome guests, manage bookings, assist customers in our retail and fishing tackle shop, and support resort operations.

The ideal candidate has customer-facing hospitality experience, excellent communication, and strong organisational skills. An interest or knowledge of fishing is advantageous, and you should be willing to work flexible

Qualifications

• Customer-facing experience in hospitality, reception, retail or leisure.
• Excellent communication and interpersonal skills.
• Willingness to learn and use booking systems and tills.

Responsibilities

• Provide a warm, professional welcome to guests and visitors.
• Assist with guest check-ins and check-outs and manage bookings.
• Help customers in the retail and fishing tackle shop.
• Process accommodation, dining, fishing, golf and activity bookings.
• Support stock, merchandising and maintaining displays.
• Respond to guest requests and feedback and escalate when needed.
• Collaborate with reception, retail, sports, housekeeping and other teams.

Skills

Customer service

Communication

Hospitality experience

Booking systems

Job description

Forbes of Kingennie – a stunning resort destination nestled in the heart of Angus, are delighted to be recruiting a Reception & Retail Assistant.

Forbes of Kingennie Country Resort is one of Scotland’s leading luxury countryside destinations, renowned for its award-winning lodges, exceptional destination dining, outdoor experiences, and beautifully hosted weddings, private celebrations, and corporate events.

Why This Role?

We are looking for a friendly, enthusiastic and customer-focused Reception & Retail Assistant to join our team and help deliver an exceptional experience for guests and visitors.

This is a varied and exciting role where no two days are the same! From welcoming guests and managing bookings to assisting customers in our retail and fishing tackle shop, you will play an important part in the day-to-day running of the resort.

We're looking for someone who enjoys meeting people, has excellent communication skills and takes pride in delivering outstanding customer service.

Previous experience or knowledge of fishing would be particularly advantageous, as you will be assisting guests with fishing enquiries, bookings and purchases from our tackle shop.

Important – Please Read

Due to our countryside location, there is NO public transport to or from the resort.

Applicants must have access to their own reliable transport (car, motorbike, etc.) to travel to and from work. This is essential.

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests and visitors.
• Assist with guest check-ins and check-outs, ensuring a smooth and enjoyable experience.
• Handle telephone calls, emails and general enquiries in a helpful and professional manner.
• Process accommodation, dining, fishing, golf and activity bookings using the resort's reservation systems.
• Assist customers in the retail and fishing tackle shop, providing product information and recommendations where appropriate.
• Support guests with fishing enquiries, including information on fishing facilities, permits, equipment and bookings.
• Process retail transactions, handle cash and operate till and payment systems accurately.
• Assist with stock replenishment, merchandising, pricing and maintaining attractive retail displays.
• Promote resort facilities, activities and special offers, identifying opportunities to enhance the guest experience.
• Respond to guest requests and feedback, resolving straightforward enquiries and escalating concerns when necessary.
• Work closely with colleagues across reception, retail, sports, housekeeping and other resort departments.
• Maintain a clean, tidy and welcoming reception and retail environment.
• Complete general administrative duties and maintain accurate booking and customer records.

What We’re Looking For

• Previous experience in a customer-facing role, ideally within hospitality, reception, retail or leisure.
• Knowledge or experience of fishing is preferred, particularly an understanding of fishing equipment, tackle and associated products.
• A friendly, approachable and professional manner with a genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Confidence using computers, booking systems and tills, or a willingness to learn.
• A proactive and flexible approach, with the ability to manage a variety of tasks.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and willingness to support colleagues across different areas of the resort.
• Flexibility to work shifts, including weekends and bank holidays, as required.

You don't need to be an expert in fishing to apply! However, an interest in fishing and a willingness to develop your knowledge of fishing products and activities would be a real advantage.

What We Offer

• Free tea, coffee, and cordials while on shift
• Staff discounts across the restaurant, golf course, lodges, shop & events
• Free catch-and-release fishing (Bankside & Burnside)
• A supportive, friendly, and welcoming working environment

Why Join Forbes of Kingennie?

• Work in a beautiful countryside resort with a fantastic range of facilities and activities.
• Enjoy a varied role combining reception, retail and outdoor leisure.
• Be part of a friendly and supportive team that takes pride in delivering excellent customer service.
• Develop your skills and knowledge across hospitality, retail and fishing.
• Meet and assist a wide range of guests, from holidaymakers and wedding visitors to fishing and golf enthusiasts.
• Be part of an ambitious and growing business.

Ready to Join Us?

If you're a friendly, organised and enthusiastic individual who enjoys working with people, we'd love to hear from you!

Whether you have experience in reception, retail or hospitality, or a particular interest in fishing and outdoor leisure, this could be the perfect opportunity for you.

A full job description is available on request.