Guest Experience Associate - Reception & Retail

Forbes of Kingennie; Dundee; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free tea, coffee and cordials

Staff discounts across facilities

Free catch-and-release fishing (Banks"

Supportive working environment

Job summary

Forbes of Kingennie in Angus is seeking a friendly Reception & Retail Assistant to join our team and help deliver an exceptional guest experience. You will welcome guests, manage bookings, assist customers in our retail and fishing tackle shop, and support resort operations.

The ideal candidate has customer-facing hospitality experience, excellent communication, and strong organisational skills. An interest or knowledge of fishing is advantageous, and you should be willing to work flexible

Qualifications

• Customer-facing experience in hospitality, reception, retail or leisure.
• Excellent communication and interpersonal skills.
• Willingness to learn and use booking systems and tills.

Responsibilities

• Provide a warm, professional welcome to guests and visitors.
• Assist with guest check-ins and check-outs and manage bookings.
• Help customers in the retail and fishing tackle shop.
• Process accommodation, dining, fishing, golf and activity bookings.
• Support stock, merchandising and maintaining displays.
• Respond to guest requests and feedback and escalate when needed.
• Collaborate with reception, retail, sports, housekeeping and other teams.

Skills

Customer service

Communication

Hospitality experience

Booking systems

Job description

Forbes of Kingennie in Angus is seeking a friendly Reception & Retail Assistant to join our team and help deliver an exceptional guest experience. You will welcome guests, manage bookings, assist customers in our retail and fishing tackle shop, and support resort operations.

The ideal candidate has customer-facing hospitality experience, excellent communication, and strong organisational skills. An interest or knowledge of fishing is advantageous, and you should be willing to work flexible