Reservation Advisor

Crieff Hydro Limited; Crieff; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Family of Hotels in Scotland is seeking a Reservations Advisor to be the first point of contact for guests’ pre-stay needs across our family of hotels, delivering warm, professional service. You will handle inbound calls, emails and live chat, make outbound pre-arrival calls, upsell and provide accurate information on room availability, rates, spa, dining and activities.

Ideally you have hospitality customer service experience and a passion for exceeding sales targets, with good

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to upsell and meet sales targets.
• Strong communication and interpersonal skills.
• Good numeracy, literacy and general computer skills.

Responsibilities

• Handle inbound communications via phone, email and live chat.
• Make outbound pre-arrival customer service calls.
• Upsell and provide accurate information on room availability, rates, spa, dining and activities.
• Ensure guest preferences are accommodated and collaborate with other departments.

Skills

Customer service

Upselling

Communication

Numeracy

Computer skills

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse‑riding centre and our famously exciting Action Glen. There really is something for everyone!

About the role

You’ll be a key member of our Resort Sales team, and play a vital role in the start of the customer journey, helping to create memorable guest experiences. As a Reservations Advisor, you’ll be the first point of contact for all our guests’ pre‑stay needs across the family of hotels – assisting them in planning their hotel stays or day visits with warmth and professionalism.

Some of your main responsibilities will include handling inbound communications via phone, email and live chat, outbound pre‑arrival customer service calls, upselling and providing accurate information about room availability, rates, spa, dining and activities. You’ll ensure guest preferences and special requests are accommodated seamlessly, collaborating with other departments where necessary. So, if you’re great at talking to guests and you have a passion for helping people, you will fit right in.

Ideally, you’ll have customer service experience in a hospitality setting however all relevant experience will be considered. Your passion for delivering exceptional customer service will shine as you assist guests in planning their perfect holiday.

The ability to sell is a must, and you’ll enjoy working to exceed sales targets. You'll be an effective communicator and demonstrate a passion for high levels of customer service and attention to detail. You’ll have good numeracy, literacy, and computer skills.

What we need from you:

Acting as a brand ambassador at all times, you’ll be filled with enthusiasm for creating memories for guests that will stay with them for a lifetime.

• Customer service experience – ideally in a similar role.
• Flexibility – there is no problem you can’t fix.
• Organised with a keen attention to detail – you’ll keep us right.
• An eagerness for developing customer relationships – the ability to give the customer a memorable experience by matching their requirements to our amazing facilities.

What you’ll get from us

• Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.