Reception Manager: Patient-Centric Leader

Harcourt Medical Centre; Kingswood; On-site; GBP 28,000 - 33,000; Full time

Job summary

Harcourt Medical Centre in the City centre is seeking a Reception Manager to lead the reception/admin team, ensuring a professional, safe, patient-centred service and supporting NHS objectives. You will provide visible leadership, manage appointments, and drive patient experience.

This 37.5-hour/week role requires some 08:00 starts and 18:30 finishes, with duties spanning safeguarding, staff development and engagement, and readiness for ongoing CQC inspections within a GP practice.

Qualifications

• Good standard of education (GCSE English and Maths).
• Evidence of continuing professional development.

Responsibilities

• Lead and manage the reception/admin team.
• Adhere to safeguarding policy at all times.
• Train and develop staff.
• Oversee operations and capacity.
• Ensure quality and compliance in service delivery.
• Improve accessibility, equality and inclusion.
• Support preparation for CQC inspections.
• Manage patient experience and engagement.

Skills

Leadership

Communication

NHS primary care operations

Data analysis

Education

GCSE English & Maths

Tools

SystmOne

Microsoft Office

Job description

Harcourt Medical Centre in the City centre is seeking a Reception Manager to lead the reception/admin team, ensuring a professional, safe, patient-centred service and supporting NHS objectives. You will provide visible leadership, manage appointments, and drive patient experience.

This 37.5-hour/week role requires some 08:00 starts and 18:30 finishes, with duties spanning safeguarding, staff development and engagement, and readiness for ongoing CQC inspections within a GP practice.