Patient Services Manager – Reception

NHS Wiltshire; United Kingdom; Remote; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Leadership team

Professional development

Management role

Impact on patients

Job summary

Barcroft Medical Centre is seeking a Patient Services Manager (Reception) to lead the front desk and ensure excellent patient access. This 24-hour-per-week role covers the reception team, patient inquiries and smooth running of daily operations.

You will oversee the patient services function, motivate staff, and collaborate with the leadership team to deliver a high standard of care across the practice. Experience in General Practice or Primary Care is advantageous, with a focus on people

Qualifications

• Proven ability to lead and develop reception teams.
• Excellent communication and organisational skills.
• Experience supervising customer-facing teams in healthcare or similar sector.

Responsibilities

• Lead, motivate and develop the reception and patient services team.
• Work with the Reception Manager to ensure smooth day-to-day operations.
• Support staff development and wellbeing initiatives.
• Monitor performance and drive improvements in patient access.
• Oversee reception workflows, telephony and online patient access systems.
• Promote a patient-centred culture.

Skills

People management

Leadership

Customer service

Communication

Organisational skills

Decision making

Service improvement

Patient care

Job description

Barcroft Medical Centre

Patient Services Manager (Reception)

24 Hours per Week over 3 - 4 days

Salary: Dependent on Experience

Interview Date: 24 November 2026

Lead Our Frontline Team. Shape Patient Experience. Drive Excellence.

Are you an experienced leader who is passionate about developing people, improving services, and delivering exceptional patient care? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities?

The Barcroft Practice is seeking an enthusiastic and motivated Patient Services Manager to join our leadership team and play a key role in shaping the future of our patient services function.

This is an exciting opportunity to lead a dedicated reception team, influence service delivery, and work collaboratively with colleagues at every level of the organisation. You'll be supported by and work closely alongside our Reception Manager, Reception Team Leaders, and the wider Senior Management Team to ensure our patients receive the highest standard of service and access to care.

About the Role

As Patient Services Manager, you will be responsible for overseeing the operational delivery of reception and patient-facing services, supporting staff development, driving continuous improvement, and ensuring high standards across all areas of patient contact.

You will be a visible and approachable leader who can motivate teams, solve problems, and help create an environment where both patients and staff feel valued and supported.

Key Responsibilities

• Lead, motivate and develop the reception and patient services team.
• Work in partnership with the Reception Manager and Team Leaders to ensure smooth day-to-day operations.
• Support and coach staff to achieve high levels of performance and patient satisfaction.
• Collaborate with the Senior Management Team to deliver strategic and operational objectives.
• Monitor performance, identify trends and implement improvements to enhance patient access and experience.
• Oversee reception workflows, telephony services and online patient access systems.
• Support recruitment, induction, workforce planning and staff wellbeing initiatives.
• Promote a positive, collaborative and patient-centred culture throughout the practice.

What We’re Looking For

We're looking for someone who can bring enthusiasm, leadership and fresh ideas to our team.

You will have:

• Strong people management and leadership skills
• Experience supervising or managing teams in a customer-facing environment
• Excellent communication and organisational abilities
• The confidence to make decisions and solve problems effectively
• A proactive approach to service improvement
• A commitment to delivering outstanding patient care and customer service

Experience within General Practice or Primary Care would be advantageous, but we welcome applications from candidates with strong leadership experience from other sectors.

Why Join The Barcroft Practice?

At Barcroft, we pride ourselves on being a supportive, friendly and forward-thinking practice. We recognise that our reception and patient services teams are often the first point of contact for patients and play a vital role in the care we provide.

In return, we offer:

• A supportive and collaborative leadership team.
• Opportunities for professional development and progression.
• A varied and rewarding management role.
• The chance to help shape and improve services for over 10,000 patients.
• The opportunity to make a genuine difference to both patients and colleagues every day.

Ready for Your Next Challenge?

You're an inspiring leader who enjoys developing teams, improving services and making a positive impact, we'd love to hear from you.