Front Desk & Patient Care Coordinator - GP Practice

Harcourt Medical Centre; Kingswood; On-site; GBP 18,000 - 21,000; Full time

Job summary

Harcourt Medical centre is seeking a Front of House receptionist to join our busy GP practice in Salisbury. You will support the smooth running of patient services, greet patients and carers, and use the clinical IT system to register arrivals and book appointments.

As part of a small team, you will help maintain high standards, handle administrative tasks, and handle telephone enquiries efficiently while referring complex queries to the medical secretary.

Qualifications

• Experience working in very busy situations.
• Confidentiality and data protection experience.
• Excellent attention to detail.
• SystemOne trained.

Responsibilities

• Work with the existing team to ensure the smooth running of the practice.
• Assist with development and implementation of high standards and procedures.
• Act as front of house receptionist, greeting patients and carers/relatives.
• Use IT systems to register patients’ arrival and make appointments as required.
• Support the administrative processes associated with a busy Doctors surgery.
• Answer telephone enquiries in an efficient manner and refer complex queries to the medical secretary.
• Undertake other clerical duties as requested.
• Recognise when situations need urgent attention and act calmly.

Skills

Busy environment

Confidentiality

Attention to detail

Primary care experience

Tools

SystemOne

Job description

Harcourt Medical centre is seeking a Front of House receptionist to join our busy GP practice in Salisbury. You will support the smooth running of patient services, greet patients and carers, and use the clinical IT system to register arrivals and book appointments.

As part of a small team, you will help maintain high standards, handle administrative tasks, and handle telephone enquiries efficiently while referring complex queries to the medical secretary.