Front of house Receptionist

Harcourt Medical Centre; Kingswood; On-site; GBP 18,000 - 21,000; Full time

Job summary

Harcourt Medical centre is seeking a Front of House receptionist to join our busy GP practice in Salisbury. You will support the smooth running of patient services, greet patients and carers, and use the clinical IT system to register arrivals and book appointments.

As part of a small team, you will help maintain high standards, handle administrative tasks, and handle telephone enquiries efficiently while referring complex queries to the medical secretary.

Qualifications

• Experience working in very busy situations.
• Confidentiality and data protection experience.
• Excellent attention to detail.
• SystemOne trained.

Responsibilities

• Work with the existing team to ensure the smooth running of the practice.
• Assist with development and implementation of high standards and procedures.
• Act as front of house receptionist, greeting patients and carers/relatives.
• Use IT systems to register patients’ arrival and make appointments as required.
• Support the administrative processes associated with a busy Doctors surgery.
• Answer telephone enquiries in an efficient manner and refer complex queries to the medical secretary.
• Undertake other clerical duties as requested.
• Recognise when situations need urgent attention and act calmly.

Skills

Busy environment

Confidentiality

Attention to detail

Primary care experience

Tools

SystemOne

Job description

Weare recruiting for a Front of House person who shares our vision to be trustedto provide outstanding kind caring and compassionate service to our patients.Are you looking for a dynamic and fast-paced role where you can make ameaningful impact? We are seeking a motivated individual to join our team atHarcourt Medical centreThis role offers variety, challenge, and the opportunity to contribute directlyto patient care by ensuring the smooth and efficient coordination of ourservices.

Main duties of the job

• Process personal, telephoneand e-mail requests
• Signpost patients to thecorrect service
• Process incoming and outgoing mail
• Process recall audits
• Read code data on the clinical system
• File and store records asrequired
• Data entry of new andtemporary registrations and relevant patient information as required
• Support all clinical staffwith general tasks as requested

About us

We are a GP Practice in Salisbury alwayslooking to provide the best care to our patients. We are a friendly team of 5 GPpartners, 8 salaried GPs, 3 Practice nurses and 2 HCAs. The total list size ofour practice is 13,000 (and rising) patients, with mixed demographics. There isexcellent support from a multi-disciplinary team of Social Prescribers,Pharmacy team and administrators. Thecomputer system is SystmOne

Job responsibilities

• To work with our existing team assisting with the smooth running of the practice.
• To be part of the development and implementing of practice high standards and reviewing procedures.
• To act as front ofhouse receptionist, greeting patients and their carers/relatives
• To use the relevantIT systems to register patients arrival and make appointments as required.
• Support theadministrative processes associated with a busy Doctors surgery
• To answer telephoneenquiries in an efficient manner and ensure appropriate follow through usinginitiative to deal with routine enquiries and referring complex queries to therelevant medical secretary.
• To undertake otherclerical duties as requested
• To recognise when situations need to be dealtwith urgently remain calm and action appropriately.

Person Specification

Experience

• Experience working in very busy situations
• Experienced in confidentiality and data protection
• Excellent attention to detail
• Experience in primary care
• SystemOne Trained
• Experienced in confidentiality and data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.