Reception Manager - Night

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Social events

Wellbeing program

Training & development

Pension salary sacrifice

Career development

Season ticket loan

Volunteer days

Complimentary meals

Accommodation discounts

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium Gloucester Hotel London Kensington is seeking a Reception Manager - Night to lead night-time front desk operations and support the night audit process, ensuring guest safety and seamless service in the absence of senior management.

The role requires strong leadership, multitasking ability and knowledge of Opera PMS. The hotel offers a comprehensive benefits package and opportunities for development within a global group.

Qualifications

• Ability to multi task.
• Capacity to proactively manage the operation.
• Knowledge of Opera, H&S, large hotel operations.
• Skill in communication, guest service and leadership.

Responsibilities

• Manage Front of House Operations during the night shift.
• Ensure staffing levels are adequate within all Departments to fulfil duties.
• Support Night Auditors and Reception ensuring high standards at the Reception Desk.
• Ensure market segment, nationalities and rates are tracked and posted.
• Ensure all rooms are saleable and maximise availability.
• Organise and control administration and operation of book-outs when required.

Skills

Multi-tasking

Operational management

Guest service

Leadership

Communication

Tools

Opera PMS

Job description

Millennium Hotel and Conference Centre Gloucester London is seeking a Reception Manager - Night this role is responsible for assisting and ensuring the night audit procedures are completed on a nightly basis and ensuring the safety and security of the complex in the absence of Senior Management.

About The Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Requirements

Reception Manager - Night Key Responsibilities will include:

• Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments to fulfil all departmental duties required such as - Room Service, Concierge, Kitchen, Switchboard, Security, Shift Engineer and the Bar
• Supporting the Night Auditors and Reception ensuring the maintenance of high standards at the Reception Desk
• Ensuring the market segment, nationalities and rates are correctly tracked and posted
• Ensure all rooms are saleable, assisting as required to ensure maximum availability
• To assist with the traffic management within the lobby minimising disturbances
• To organise and control the administration and operation of book-outs when required

Experience & Qualifications

The Experience & Qualifications for Reception Manager - Night:

• Ability to multi task
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership

Benefits

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

#GLO Caterer